Dylan Bradley

• Utilizes Lumen voice mail platform for call transcription onto shared EPU Google Document. Follows EPU processes and procedures.
• Escalates high-risk calls to supervisor appropriately
• Ulitlizes CBMS navigation skills to locate, compare, and validate client data. Triages, sorts, and tracks client inquiries so program area staff can resolve client concerns regarding CDHS programs.
• Follows processes and procedures to use Intelligent Character Recognition (iCR) functionality in CBMS to process county backlog for 6 counties. Participates in weekly check-in meetings with CBMS and vendor staff to discuss trends and ways the tool can be updated to better serve counties.
• Experience troubleshooting issues in CBMS and Lumen systems.
• Utilizes time managment to ensure that both call transcription and iCR exceptions are handled timely. Moves between tasks as needed and communicates to supervisor and the rest of the EPU team when needed.
• Participated in the Out-Of-State verification project team.

• Communicated with homeowner via phone or text.
• Managed pet care responsibilities efficiently, guaranteeing the health and well-being of animals under supervision.
• Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
• Secured locks and entryways to prevent unauthorized access by persons not approved by owners.

Denver Rescue Mission, Colorado Pet Pantry, Food for Hope

• Supported underprivileged families with the distribution of essential food and pet supplies.
• Exhibited excellent communications and customer service relations skills.
• Assembled food baskets for families in need.

• Greeted customers, provided product information, took messages and orders.
• Answered phones and directed calls to correct employees.
• Filled basic orders and input them into the ticketing system for approval and processing.
• Followed company processes and procedures to review receiving reports and highlight areas of concern.

• COVID BREAK 3/2020-8/2021
• Assisted patrons with questions or concerns regarding gameplay, providing informative explanations as needed.
• Increased player satisfaction by providing exceptional customer service and maintaining a positive attitude during games.
• Managed cash handling procedures and ensured accurate transactions.