Dylan Brocket
Plattsburgh,NY
Summary
Dynamic professional with a proven track record at UPS, excelling in fast-paced environments and delivering exceptional customer service, as demonstrated at BancFirst. Skilled in application support and adept at quality assurance, with a talent for time management and thriving under pressure. Recognized for streamlining processes to enhance efficiency and fostering client relationships to exceed service standards.
Overview
1
1
year of professional experience
Work History
Warehouse Package Loader
UPS
07.2024 - Current
- Lifted and slid packages weighing up to 70 pounds on conveyor belts to transport items.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Strapped items down over protective padding to secure throughout transportation.
Customer Service Representative
BancFirst
07.2023 - 03.2024
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Harrah High School
Harrah, OK05-2022
Computer Repair
Eastern Oklahoma County Technology Center
Choctaw05-2021
Skills
- Application support
- Quality Assurance
- Typing speed of 115 wpm
- Time Management
- Ability to work well in a stressful environment
- Fast Learner
- Customer Service Computer Knowledge
Timeline
Warehouse Package Loader
UPS
07.2024 - Current
Customer Service Representative
BancFirst
07.2023 - 03.2024
High School Diploma -
Harrah High School
Computer Repair
Eastern Oklahoma County Technology Center
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