Dylan Brown
Wooster,OH
Summary
Adaptable professional with background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
2
2
years of professional experience
Work History
Appraiser
John G. Cleminshaw
Wooster, OH
06.2024 - Current
- Utilize Excel and appraisal software to manage and validate large datasets
- Identify discrepancies across systems and correct data inconsistencies
- Maintain accurate digital documentation and records
- Handle sensitive data in compliance with privacy standards
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH05-2025
Skills
- Operating Systems: Windows 10/11, Windows installation & configuration, Linux
- Hardware: PC building, hardware troubleshooting
- Networking: TCP/IP, IP addressing, DHCP, DNS, NAT, router/switch configuration
- Security: Firewall concepts, intrusion detection principles
- Databases: SQL
- Tools: Microsoft Excel, Access, Word, Remote system analysis, Ticket management, Technical support
Technical Experience
- Built and configured a custom desktop PC
- Installed and configured Windows operating systems
- Performed hardware upgrades and system troubleshooting
- Configured and tested networks using Cisco Packet Tracer
- Created and queried relational databases using SQL
Timeline
Appraiser
John G. Cleminshaw
06.2024 - Current
Bachelor of Science - Information Technology
Southern New Hampshire University