Peter C. Cornell
Sr. Computer Technician
Westminster,CO
Summary
Dynamic IT professional with advanced expertise in system diagnostics, troubleshooting, repair, and installation of computers, peripherals, and network hardware and software. Proven track record in delivering exceptional customer support ensures seamless IT operations through effective problem-solving skills. Extensive experience in desktop support and system maintenance complemented by a strong understanding of hardware and software components essential for efficient desktop administration. Committed to leveraging technical knowledge to enhance operational efficiency and client satisfaction while managing system setups and promptly resolving technical issues.
Overview
32
32
years of professional experience
50
50
+ Certifications
Work History
Desktop Administrator 3
Regis University
08.2022 - 09.2025
- Performing Hardware and Software Support for Windows 10 Systems, Apple Macintosh Systems, and Education Software Applications
- Apple Macintosh Computer Configuration and Deployment Using JAMF
- Imaging Computers Using SCCM, Installing and Configuring Software Packages Both Manually and with SCCM
- VMware Horizon Deployment, Setup, and Configuration on Windows and Apple Systems
- Building, Configuring, Testing, Troubleshooting, and Documenting Virtual Machines in vSphere/Horizon
- Building, Configuring, Testing, Troubleshooting, and Documenting AppStacks for use in VDI’s
- Performing Technology Refresh of Computer Hardware and Software
- Building, Configuring, Testing, Troubleshooting, and Documenting Windows 10 & 11 Images for Deployment in Microsoft SCCM
- Building, Configuring, Testing, Troubleshooting, and Documenting Application Packages for Deployment in Microsoft SCCM
- Setup, Configuration, Imaging, and Management of Dell/Wyse Thin Clients in the Dell Wyse Management Suite.
Desktop Administrator 2
Experis – Contract to Hire – Regis University
02.2022 - 08.2022
- Performing Hardware and Software Support for Windows 10 Systems, Apple Macintosh Systems, and Education Software Applications
- Imaging Computers Using SCCM, Installing and Configuring Software Packages Both Manually and with SCCM
- VMware Horizon Deployment, Setup, and Configuration on Windows and Apple Systems
- Building, Configuring, Testing, Troubleshooting, and Documenting Virtual Machines in vSphere/Horizon
- Building, Configuring, Testing, Troubleshooting, and Documenting AppStacks for use in VDI’s
- Performing Technology Refresh of Computer Hardware and Software
- Building, Configuring, Testing, Troubleshooting, and Documenting Windows 10 Images for Deployment in Microsoft SCCM
- Building, Configuring, Testing, Troubleshooting, and Documenting Application Packages for Deployment in Microsoft SCCM
- Setup, Configuration, Imaging, and Management of Dell/Wyse Thin Clients in the Dell Wyse Management Suite.
Desktop Engineer
Maintech Incorporated – Supporting Lockheed Martin
07.2020 - 02.2022
- Performing Hardware and Software Support for Windows 10 Systems, Apple Macintosh Systems, and Business/Engineering/Development Software Applications
- Building, Imaging, and Configuring of Windows 10 Laptop, Desktop, and Workstation Computers
- Imaging Computers Using SCCM, Installing and Configuring Software Packages Both Manually and with SCCM
- Performing Warranty Repair Work on Hewlett Packard /Compaq and Dell Desktops, Laptops, and Workstations
- Performing Technology Refresh of Computer Hardware and Software
- Working with Other Teams to Resolve Issues with Computer Imaging and Updating
- Helping Other Technicians with Diagnostics and Technical Issues
- Helping Other Technicians with HP/Compaq Certifications
- Helping Other Technicians with HP/Compaq Warranty Part Ordering
Support Technician
LRS Consulting Services – Contracting at Charter Communications
08.2019 - 12.2019
- Windows 10 Migration Using SCCM
- Apple Macintosh Computer Deployment Using JAMF
- Microsoft Office 2013/2016/O365 Installation, Setup, Configuration, and Troubleshooting
- Cisco VOIP Support and Configuration
- Cisco VOIP Network Cut-over
- VMware Deployment, Setup, and Configuration on Windows and Apple Systems
- Building, Imaging, and Configuring of Windows 10 and Macintosh Workstations
- Performing Technology Refresh of Computer Hardware and Software
- Computer and Peripheral Asset Management in Service Now and Active Directory
- Performing Desk side Hardware and Software Support for Windows 10 Systems, Apple Macintosh Systems, and Business/Engineering/Development Software Applications
- Site Decommission
- Breakdown, Collection, Inventorying, Packing and Shipping of Site Equipment
Onsite Support Technician
Wipro Information Technology – Contracting at SP Global
09.2018 - 07.2019
- Imaging Computers Using SCCM, Installing and Configuring Software Packages Both Manually and with SCCM
- Avaya VOIP setup and configuration
- Apple Macintosh Computer Imaging and Deployment Using JAMF
- Supporting an IT Solutions Bar (Walk-up problem resolution)
- Performing Hardware and Software Desk side Support
- Microsoft Office 2013/2016/O365 Installation, Setup, Configuration, and Troubleshooting
- Microsoft Team Setup, Configuration, and Support
- Performing Technology Refresh of Computer Hardware and Software
- Performing Desk side Software Support for Windows 7 – 10, Apple macOS, and Business/Engineering/Development Software Applications
- Setting Up and Configuring Avaya Phone Systems
- Setting Up Audio/Video Conferences Using Cisco, Crestron, and Polycom Equipment
- Building, Imaging, and Configuring of Windows 10 Laptop and Desktop Computers
- Building, Imaging, and Configuring of Apple Macintosh Laptop and Desktop Computers
- Setup, Configuration, and Support of Apple and Android Mobile Devices
Senior Support Technician
DXC Technology/Computer Sciences Corporation
11.2014 - 06.2018
- Traveling to Customer’s Sites to Perform Warranty Repairs on Hewlett Packard /Compaq, Dell, and Lenovo Laptop Computers, Desktop Computers, Workstations, Servers, and Printers
- Traveling to Customer’s Sites to Perform Hardware and Software Desk side Support for Windows 7 – 10, Apple, and Linux Systems
- Imaging Computers Using SCCM and Marimba, Installing and Configuring Software Packages Both Manually and with SCCM and Marimba
- Microsoft Office 2013/2016/O365 Installation, Setup, Configuration, and Troubleshooting
- Supporting Cisco, Avaya, Zultys VOIP technologies
- Performing New Site MDF/IDF Closet Build Outs
- Performing Technology Refresh of Computer Hardware and Software
- Performing Hardware and Software Desk side Support
- Performing Desk side Software Support for Windows and Linux Servers
- Performing Desk side Software Support for Windows 7 – 10, Apple macOS, and Business/Engineering/Development Software Applications
- Setup, Configuration, and Support of Apple and Android Mobile Devices
- Performing Site Decommission
- Support of Multiple Clients Across the State
Windows 7 Migration Technician
Fahrenheit IT Staffing – Contracting at TeleTech Holdings
05.2014 - 09.2014
- Building, Configuring, Testing, Troubleshooting, and Documenting Windows 7 Images for Deployment in Microsoft SCCM
- Building, Configuring, Testing, Troubleshooting, and Documenting Application Packages for Deployment in Microsoft SCCM
- Building, Configuring, Testing, Troubleshooting, and Documenting Windows 7 Virtual Machines in Horizon
- Installing and Configuring Lubuntu on Systems for Deployment in VMware Environments
Desktop Support Analyst
CompuCom Systems Inc.
09.2011 - 01.2014
- Traveling to Customer’s Sites to Perform Warranty Repairs on Hewlett Packard /Compaq, Dell, and Lenovo Laptop Computers, Desktop Computers, Workstations, Servers, and Printers
- Traveling to Customer’s Sites to Perform Hardware and Software Desk side Support for Windows 7 – 10, Apple, and Linux Systems
- Performing Technology Refresh of Computer Hardware and Software
- Performing Hardware and Software Desk side Support for both Bank Branch Locations and a large (500+ user) Call Center
- Performing Hardware and Software Support of Windows and Linux Servers
- Performing Desk side Software Support for Windows 7 – 10, Apple macOS, and Business/Engineering/Development Software Applications
- Performing Site Decommission
- Performed Repairs and Scheduled Maintenance on HP LaserJet and LaserJet MFP Printers
- Helping Other Field Technicians with Diagnostics and Technical Issues
- Creating Training Material for HP Training and Support
- Setting Up New Branches. Installing Servers, Routers, Switches, MDF/IDFs. Phones, Computers, and Printers
Field Service Technician
Apex Computer Systems Inc.
03.2005 - 03.2011
- Assistant Project Manager for US Bank Contract
- Traveling to Customer’s Sites to Perform Warranty Repairs on Hewlett Packard /Compaq, Dell, and Lenovo Laptop Computers, Desktop Computers, Workstations, Servers, Tape drives, Storage Arrays, and Printers
- Performing Repairs and Scheduled Maintenance on IBM High Volume Cut Sheet and Impact Printers for Various IBM Service Contracts
- Responsible for Setup, Maintenance, and Management of Technical Library in SharePoint
- Assisting Other Field Technicians with Diagnostics and Technical Issues
- Data Center Refreshes – Installed Servers, Routers, Switches, and Network Cabling
- Provided Advanced Troubleshooting of Server Issues with Field Technicians in the Client’s Data Centers
- Built, Maintained and Updated a Technical Library for Use by All Field Technician
- Performing Technology Refresh of Computer Hardware and Software
- Performing Hardware and Software Desk side Support
- Performing Hardware and Software Support of Windows, Alpha, and Linux Servers
- Performing Desk side Software Support for Windows 7 – 10, Apple macOS, and Business Software Applications
- Support of Multiple Clients Across the State
Printer Technician
Teksystems – Contracting at IBM Print Division
01.2005 - 03.2005
- Accepting Incoming Support Calls and Making Outgoing Support Calls for IBM Industrial Impact Printers
- Logging Calls into the Support Database
- Dispatching Either Parts, or a Technician with Parts to the Customer’s Site to Repair the Printer
Field Service Technician
Cormac Systems & Service, Inc.
09.2004 - 02.2005
- Traveling to Customer’s Sites to Perform New Technology Roll outs of Computer, Laptops, Printers, Software, Network Cabling and Hardware
- Traveling to Customer’s Sites to Perform Warranty Repairs on Hewlett Packard /Compaq, Dell, and Lenovo Laptop Computers, Desktop Computers, Workstations, Servers, and Printers
Parts Procurement Coordinator/ Field Support Rep 4
Northrop Grumman Information Technologies – DHS/INS Contract
08.2003 - 08.2004
- Responsible for Processing all Part Orders for Field Technicians
- Obtaining Price Quotes for Part Orders on Time and Materials Tickets
- Finding Replacements Parts and Part Numbers for Part Orders
- Providing Technical Support and Troubleshooting Assistance to Field Technicians
- Obtaining and Providing Training Materials for Product Repair Certifications for Support Personnel
- Working with Part Vendors to Locate Parts
- Shipping, Receiving, & Tracking Part Shipments
- Setting Up and Maintaining the On-Hand Part Inventory
- Working with Remote Sites to Track Part Usage to Determine Part Stocking Levels
- Tracking Used Parts (Cores) for Return to Vendors
- Developing and Documenting Procedures for Position
Education
Computer And Information Sciences
Denver Technical College
Denver, CO06.1994
G.E.D. -
San Diego Community College Midway Center
San Diego, CA12.1982
Skills
- Windows 10 to 10 LTSC /11 Upgrade
- Management of technology refresh initiatives
- Proficient in Office 365 migration
- Computer Hardware Troubleshooting, Diagnostics, & Repair
- Software installation and support
- Computer Imaging, Setup, & Configuration
- Remote and Desk side Hardware/Software Technical Support
- Remote Desktop Support (Bomgar)
- Experienced in managing ticketing systems including Service Now, Remedy, and HPSM
- WAN & LAN Setup, Configuration, Troubleshooting, & Repair
- Experienced with a range of Microsoft operating systems, from DOS 50 through Windows 11
- Proficient in Apple Macintosh systems
- Printer troubleshooting and repair
- Configuration and deployment of Windows systems
- Macintosh setup and deployment
- Basic Linux, DEC Unix, Open VMS, and IBM AIX knowledge
- Knowledge of VMware Horizon, vSphere, VDI Creation, Deployment, and Maintenance
- Skilled in managing SCCM deployment processes
- Dell/Wyse thin client management
- Active Directory management
Certification
- CompTIA A+ Certification – 2007 – COMP001006238455
- CompTIA Server + Certification – 2007 – COMP001006238455
- Lean Six Sigma White Belt Certification – 2020 – Credential ID 42528733
- HP/Compaq Hardware Certifications
- Dell Hardware Certifications
Timeline
Desktop Administrator 3
Regis University
08.2022 - 09.2025
Desktop Administrator 2
Experis – Contract to Hire – Regis University
02.2022 - 08.2022
Desktop Engineer
Maintech Incorporated – Supporting Lockheed Martin
07.2020 - 02.2022
Support Technician
LRS Consulting Services – Contracting at Charter Communications
08.2019 - 12.2019
Onsite Support Technician
Wipro Information Technology – Contracting at SP Global
09.2018 - 07.2019
Senior Support Technician
DXC Technology/Computer Sciences Corporation
11.2014 - 06.2018
Windows 7 Migration Technician
Fahrenheit IT Staffing – Contracting at TeleTech Holdings
05.2014 - 09.2014
Desktop Support Analyst
CompuCom Systems Inc.
09.2011 - 01.2014
Field Service Technician
Apex Computer Systems Inc.
03.2005 - 03.2011
Printer Technician
Teksystems – Contracting at IBM Print Division
01.2005 - 03.2005
Field Service Technician
Cormac Systems & Service, Inc.
09.2004 - 02.2005
Parts Procurement Coordinator/ Field Support Rep 4
Northrop Grumman Information Technologies – DHS/INS Contract
08.2003 - 08.2004
Computer And Information Sciences
Denver Technical College
G.E.D. -
San Diego Community College Midway Center
Awards
- Recipient of the Regis University 2025 President's Service Award – Nominated by multiple departments.
- Magis - Certificate of Recognition - IT Skills and Customer Service - Nursing School - Rueckert-Hartman College for Health Professions
- Magis - Certificate of Recognition - New System Deployment and Training - Anonymous
- Cura Personalis - Certificate of Recognition - Support and Redeployment from Build Flood - Nursing School - Rueckert-Hartman College for Health Professions