Dylan Byrd

• Used hand and power tools, equipment, and instruments accurately.
• Oversaw maintenance and repair of shop equipment.
• Trained and coached employees to improve performance and skills.
• Directed daily operations of team of technicians and shop professionals.
• Assisted technicians in diagnosis and repair of vehicles.
• Monitored shop efficiency and technician flat rate hours.
• Took vehicles over in repeat repair scenario.
• Contacted Field service engineering in buy back procedures and escalated techline cases.
• Involved in CSI survey structure
• Involved in customer service by road testing vehicle with customers and explaining diagnosis and repairs.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.

Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.

Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.