Joseph Rua
Shop Foreman
Lakeland,FL
Summary
Results-driven Shop Foreman with proven strengths in safety management, operational efficiency, and employee coaching. Committed to enhancing service delivery through effective process improvements and team development. First person to work everyday, opened the shop. Excellent work ethic, seldom miss work, and I am early everyday.
Overview
22
22
years of professional experience
Work History
Shop Foreman
Lakeland Dodge
Lakeland, FL
12.2022 - 01.2026
- Supervised daily shop operations, ensuring adherence to safety protocols and quality standards.
- Coordinated workflow among technicians to optimize repair and maintenance processes.
- Trained new staff on equipment use, safety practices, and company policies.
- Implemented process improvements that enhanced efficiency in service delivery.
- Conducted regular inspections of work completed to ensure compliance with industry standards.
- Resolved customer concerns effectively, improving satisfaction and loyalty through timely communication.
- Used hand and power tools, equipment, and instruments accurately.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of 25 technicians and shop professionals.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
A Level Technician
Courtesy CDJR
Tampa, FL
12.2013 - 12.2022
- Diagnosed and repaired vehicle systems, ensuring optimal performance and compliance with safety standards.
- Conducted routine maintenance and inspections, identifying potential issues before they escalated.
- Utilized advanced diagnostic tools to troubleshoot complex automotive problems efficiently.
- Collaborated with team members to streamline repair processes, enhancing workflow efficiency.
- Assisted in training new staff on diagnostic procedures and shop protocols for consistency in service.
- Promoted a positive work environment through effective communication skills and active participation in team-building initiatives.
- Contributed to company growth by consistently meeting or exceeding performance metrics in repair quality and efficiency.
- Assisted customers with device setup, software installation, and basic troubleshooting inquiries to provide comprehensive support services.
- Boosted customer trust through transparent communication about the expected duration of repairs, service fees, warranty coverage options.
- Contributed to revenue growth by identifying upselling opportunities and offering customers additional products or services to enhance their device functionality.
A Level Technician
Jim Browne Chrysler Jeep Dodge Ram Dade City
Dade City, FL
11.2009 - 12.2013
- Mentored junior technicians on best practices and technical skills for improved service delivery.
- Promoted a positive work environment through effective communication skills and active participation in team-building initiatives.
- Contributed to company growth by consistently meeting or exceeding performance metrics in repair quality and efficiency.
- Maintained detailed records of performed repairs, parts inventory, and customer interactions for accurate documentation.
- Contributed to revenue growth by identifying upselling opportunities and offering customers additional products or services to enhance their device functionality.
- Demonstrated adaptability by working across multiple platforms, operating systems, and hardware configurations as needed.
- Developed strong knowledge of industry trends, emerging technologies, and best practices through continuous learning opportunities.
- Collaborated with team members to tackle challenging projects, achieving successful outcomes and reduced downtime.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Education
No Degree - College Prep
Robinson High School
Tampa, FL06-1993
Skills
- Safety management
- Workplace safety
- Safety awareness
- Task delegation
- Deadline management
- Equipment usage
- Tool management
- Job estimating
- Equipment monitoring
- Quality control inspections
- Operational efficiency
- Employee coaching
- Team Training
- Standard operating procedures
- Problem-solving
Chrysler certified technician
I have been with Chrysler for 22 years, am a Chrysler certified technician [in all skill areas], I have been an A tech, team leader, and Shop Foreman.
Timeline
Shop Foreman
Lakeland Dodge
12.2022 - 01.2026
A Level Technician
Courtesy CDJR
12.2013 - 12.2022
A Level Technician
Jim Browne Chrysler Jeep Dodge Ram Dade City
11.2009 - 12.2013
No Degree - College Prep
Robinson High School