Dylan Cafferatta
Alpharetta,GA
Summary
Seeking an entry-level opportunity in a progressive company and bring current technical assets and gain new experience to assist customers with hardware and software issues in a timely and efficient manner. Eager to maintain a full-time position that offers professional challenges and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Puppy Haven
06.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained in front-end and back-end departments.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Front Service Clerk
Publix Super Market
01.2018 - 10.2022
- Promoted from Bagger to Front Service Clerk within first year of employment
- Processed more than 50 transactions with 4-hour period with zero balance errors
- Assisted and engaged customers while helping them with their groceries
- Accurately processed Instacart orders ensuring all orders were correct when brought out to customer on curbside
- Exceeded expectations of managers
- Ensured that store policies and procedures were followed
- Moved over 50 carts from cart areas to store to maintain inventory for customers during hourly basis.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Collaborated effectively with team members across various departments
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
Education
Mathematics And Computer Science
Georgia State University
Atlanta, GA05.2028
Computer Science
Georgia Tech Coding Bootcamp
Atlanta, GAHigh School Diploma -
Milton High School
Milton, GA05.2022
Skills
- Excellent Communication & Organizational Skills
- Team Collaboration
- Multitasking
- Time management abilities
- Problem and Conflict Resolution
- Code Development
- Java
- System Testing
- Self Motivation
- Attention to Detail
- Reliability
Awards
Recognition for excellent customer service, 2020, 2022
Volunteer Experience
Computer Building, Alpharetta, GA, 2020, present, Custom build and upgrade computers to increase performance for programs
I built numerous custom computers for friends and family
Certification
- Full Stack Flex Web Development, Georgia Institute Of Technology - Completed: June 12, 2023
Timeline
Customer Experience Specialist
Puppy Haven
06.2023 - Current
Front Service Clerk
Publix Super Market
01.2018 - 10.2022
Mathematics And Computer Science
Georgia State University
Computer Science
Georgia Tech Coding Bootcamp
High School Diploma -
Milton High School