Dylan Canterbury
Cleveland,OH
Summary
Results-driven Banking and Customer Service Professional experienced in branch operations, employee supervision, and account servicing. Delivered exceptional customer experiences through effective problem resolution and clear communication while managing multiple responsibilities. Demonstrated strong work ethic, adaptability, and ability to master new skills independently.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Head Teller
First Federal Lakewood
North Olmsted, OH
04.2022 - Current
- Supervised and supported tellers in daily branch operations, ensuring adherence to policies and procedures
- Manage branch cash orders and petty cash
- Balance branch cash and monitor branch cash limits
- Complete and review over/short reports
- Completed quarterly audits and maintained accurate records to uphold compliance standards
- Opened customer accounts and renewed certificates of deposit, enhancing customer relationships and retention
- Assist customers with account questions and issues
- Coordinated cash and coin shipments
- Organized activities for Community Appreciation Day
Various Roles, Promoted to General Manager
Penn Station East Coast Subs
Berea, OH
04.2015 - 03.2022
- Promoted to General Manager and held the position for 1 year
- Managed employee scheduling
- Coordinated employee scheduling to ensure optimal shift coverage and service levels
- Executed end-of-month inventory to maintain accurate stock levels and support financial reporting
- Facilitated hiring and training processes to build a skilled team aligned with operational needs
- Ensured cleanliness throughout facility to meet service standards
- Managed various tasks simultaneously to support operations to ensure smooth operations in a fast-paced environment
- Responded proactively to changing daily requirements situations and daily operational needs
- Upheld cleanliness standards throughout the facility and service standards
Education
Associate of Arts - Computer Science
Cuyahoga Community College
Cleveland, OH 08.2024 - 09.2026
High School Diploma -
Parma Community High School
Parma, OH 08.2015 - 05.2018
Skills
- Cash Management
- Branch Operations
- Account Opening
- Employee Training
- Team Supervision
- Microsoft Excel
- POS Systems
- Problem-solving
- Attention to detail
- Customer Service
- Team collaboration
- Employee development
- Communication
Timeline
Associate of Arts - Computer Science
Cuyahoga Community College
08.2024 - 09.2026
Head Teller
First Federal Lakewood
04.2022 - Current
High School Diploma -
Parma Community High School
08.2015 - 05.2018
Various Roles, Promoted to General Manager
Penn Station East Coast Subs
04.2015 - 03.2022