Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Lee

Linden,TN

Summary

Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies.

Overview

27
27
years of professional experience

Work History

Head Teller

Farmers Bank
02.2007 - 09.2017
  • Enhanced customer satisfaction by providing efficient and accurate transaction services.
  • Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Mentored junior tellers, fostering professional development and growth within the team.
  • Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
  • Strengthened client relationships through exceptional service and proactive identification of financial needs.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.

Teller/proof Operator/Bookkeeping

Simmons Bank
04.1990 - 09.2006
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Education

High School Diploma -

Dyersburg High School
Dyersburg, TN
05.1989

Skills

  • Consumer Banking
  • 10-Key Data Entry
  • Rapid 10-Key Data Entry
  • Quality Control
  • Staff Management
  • Teller Support
  • Fraud detection
  • Safe deposit box management
  • Bank secrecy act knowledge
  • Decision making
  • Organization and planning
  • Customer service excellence
  • Deposit processing
  • Cross-selling techniques
  • Employee coaching
  • Account maintenance
  • Problem-solving abilities
  • Anti-money laundering regulations
  • Team leadership
  • Branch operations
  • ATM servicing
  • Customer complaint handling
  • Risk management
  • Transaction processing accuracy
  • Policy adherence
  • Cash drawer balancing
  • Night drop processing
  • Loan payment processing
  • Effective communication
  • Professional demeanor
  • Know-your-customer principles
  • Workflow optimization
  • Check cashing
  • Regulatory compliance
  • Promoting bank services
  • Security procedures
  • Vault management
  • Currency exchange
  • Cash handling expertise
  • Multitasking capabilities
  • Transaction Review
  • Product Recommendations
  • Staff Supervision
  • Check Verification
  • Vault Security
  • Coin Machine Balancing
  • Cross-Selling and Upselling
  • Cash Handling Accuracy
  • Customer Service
  • Punctual and Reliable
  • Data Entry
  • Team Collaboration and Leadership
  • Transactions Processing
  • Product Upselling
  • Cash Shipment Balancing
  • Night and Safe Deposit
  • Goal-Oriented
  • Positive Attitude
  • Cash Counting
  • Commercial Banking
  • Ledger and Balance Sheet Entry

Timeline

Head Teller

Farmers Bank
02.2007 - 09.2017

Teller/proof Operator/Bookkeeping

Simmons Bank
04.1990 - 09.2006

High School Diploma -

Dyersburg High School

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Tammy Lee