Dylan Cheney
Bedford,TX
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks. Proven ability to manage time effectively while fostering a positive team environment. Recognized for resolving customer complaints promptly and maintaining high standards of cleanliness and organization. A strong communicator and active listener, committed to enhancing customer satisfaction and team collaboration.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
11.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created a welcoming environment by greeting customers warmly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Shift Leader
Starbucks
06.2025 - 08.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Barista
HteaO
06.2021 - 11.2021
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
No Degree - Certified Nurse Aide
Technical Institute of Dallas
DallasCreekview Highschool
Carrollton, TX06.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Exceptional customer service
Timeline
Shift Leader
Starbucks
06.2025 - 08.2025
Barista
Starbucks
11.2021 - Current
Barista
HteaO
06.2021 - 11.2021
No Degree - Certified Nurse Aide
Technical Institute of Dallas
Creekview Highschool
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