Dylan Clark
Phenix City
Summary
Dynamic Communications Manager with a proven track record at Haynes Ambulance, skilled in enhancing operational efficiency and team productivity. Certified in CPR and first aid, I excel in problem-solving and customer-focused service delivery, driving initiatives that significantly improve patient satisfaction and streamline processes across multiple clinics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Communications Manager
Haynes Ambulance
10.2023 - Current
- Managed daily dispatch operations ensuring timely delivery of goods.
- Supervised dispatch team, providing training and support to enhance productivity and accuracy.
- Analyzed performance metrics to improve service levels and operational efficiency.
- Trained and mentored new dispatch staff, enhancing team performance and operational efficiency.
Emergency Medical Technician
Haynes Ambulance
05.2021 - Current
- Administered emergency medical care to patients in diverse situations.
- Collaborated with healthcare professionals to ensure patient safety during transport.
- Maintained and inspected medical equipment for optimal functionality.
- Educated patients and families on pre-hospital care procedures and protocols.
Regional Manager
Stopwatch Urgent Care
02.2017 - 05.2021
- Led regional operations to enhance patient care and streamline service delivery.
- Developed and implemented strategic plans to improve operational efficiency across a total of five clinics.
- Managed staffing levels, ensuring optimal coverage for peak patient demand periods.
- Analyzed performance metrics to identify areas for process improvement and increased productivity.
- Spearheaded initiatives to enhance patient satisfaction through improved service protocols and feedback mechanisms.
Education
Associate of Applied Science - Paramedic
Southern Union State Community College
Opelika12-2023
High School Diploma -
Tallassee High School
Tallassee, AL05-2016
Skills
- Computer and Microsoft office skills
- Certification in CPR and first aid
- Customer focused
- Typing skills of 37 WPM
- Communications Training Officer Certificate
- Problem-solving
Certification
- Licensed Emergency Medical Technician, Haynes Ambulance - 4 Years
- AHA CPR certified, - 6 Years
Timeline
Communications Manager
Haynes Ambulance
10.2023 - Current
Emergency Medical Technician
Haynes Ambulance
05.2021 - Current
Regional Manager
Stopwatch Urgent Care
02.2017 - 05.2021
Associate of Applied Science - Paramedic
Southern Union State Community College
High School Diploma -
Tallassee High School