ERICA FINKES
Sacramento,CA
Summary
Dynamic District Manager with a proven track record at YOGA SIX, excelling in team leadership and sales growth. Skilled in payroll management and communication, I consistently exceeded sales targets while fostering a collaborative environment. My expertise in interviewing and supervising has driven team efficiency and enhanced customer satisfaction.
Overview
12
12
years of professional experience
Work History
Communications Manager
YogaSix
El Dorado Hills, Folsom, California
02.2026 - Current
- Directed membership lifecycle management, including enrollments, upgrades, cancellations, and billing.
- Maintained precise records and followed up with leads, contributing to improved conversion rates.
- Coordinated community events to enhance engagement and visibility.
- Oversaw daily sales operations, leading to increased lead generation and studio membership growth.
- Administered scheduling, reporting, and documentation for streamlined operations.
- Handled payroll to ensure timely and accurate payments.
Regional Manager
YogaSix
Elk Grove, Roseville, Las Vegas
09.2021 - 09.2024
- Oversaw daily operations across three locations, enhancing customer satisfaction and meeting sales targets.
- Exceeded monthly sales targets, contributing to clinic revenue through effective strategies.
- Developed and implemented sales goals, driving revenue growth for multiple studios.
- Managed hiring and training processes, streamlining payroll to foster a productive team environment.
- Handled client and employee issues, resolving complaints to sustain a positive environment.
- Addressed client inquiries and issues, maintaining strong relationships with members and guests.
- Organized team events and activities to strengthen collaboration and workplace morale.
- Processed payroll and new hire paperwork, ensuring accurate records and timely payments.
Clinic Administrator
Massage Envy
Sacramento
02.2014 - 03.2020
- Led clinic operations, overseeing staff recruitment, payroll, and client relations.
- Interviewed and hired staff to improve team efficiency and morale.
- Conducted weekly time card audits and processed bi-weekly payroll, ensuring accurate compensation.
- Trained new employees in service etiquette, policies, and standards, fostering a cohesive team.
- Managed inventory of products weekly, maintaining optimal stock levels.
- Implemented strategic sales initiatives to achieve consistent quotas.
- Handled customer service and cash transactions to ensure a positive customer experience.
Education
Bachelors - Early Childhood Education
ASHFORD UNIVERSITY
06-2020
Skills
- Payroll administration
- Communication skills
- QuickBooks expertise
- Supervisory experience
- Interviewing techniques
- Account management
- Office management
- Data entry proficiency
- Microsoft Excel
- Computer literacy
- Typing proficiency
- Early childhood education
Timeline
Communications Manager
YogaSix
02.2026 - Current
Regional Manager
YogaSix
09.2021 - 09.2024
Clinic Administrator
Massage Envy
02.2014 - 03.2020
Bachelors - Early Childhood Education
ASHFORD UNIVERSITY