Daddy Bertrand
Jacksonville,FL
Summary
Results-driven professional with over 15 years of experience in managing confidential tasks and streamlining office operations for maximum efficiency. Exceptional attention to detail and strong decision-making abilities complement the capacity to handle multiple concurrent responsibilities. A self-motivated work ethic ensures high performance in both independent and collaborative settings, contributing to overall team success. Committed to delivering excellence and fostering a productive work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Police Communications Dispatcher
Jacksonville Sheriff's Office
11.2023 - Current
- Trained new dispatchers on protocols and software usage for effective operations.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow.
Custodian
HES Facilities Management
04.2021 - 11.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
Paraprofessional Substitute
Kelly Educational Staffing Services
08.2017 - 03.2018
- Aided special education students with autism and other learning disabilities.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
- Maintained safety and security of all youth under care.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Facilitated group sessions and provided one-on-one support.
- Practiced effective classroom management skills to minimize student disruptive behaviors.
- Assist in the absence of any regular certified staff.
Package Handler
FedEx Ground
09.2008 - 08.2018
- Used warehouse inventory software.
- Loaded and unloaded delivery trucks, ensuring proper handling of delicate items.
- Follow established safe work methods, procedures and safety precautions while performing all duties. Removed jams and unblocked conveyor system to maintain flow of goods.
- Used automated mail processing equipment to sort and collate mail.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assisted in training new hires on warehouse procedures and best practices for package handling.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
Administrative Assistant
U.S. Marine Corps
07.2004 - 07.2008
- Manage front desk responsibilities and general office duties.
- Trained co-workers for various responsibilities while under a lead position and created PowerPoint presentations for educational and training purposes.
- Responsible for auditing payroll records for errors, discrepancies and adjustments (ex. promotions, demotions, garnishments, reimbursements, bonuses, e.t.c.)
- Provided administrative and secretarial support by helping soldiers and resolving various administrative challenges and questions in a timely fashion.
- Responds to escalated calls of a sensitive nature and calls regarding emergency situations, ensuring appropriate personnel are notified.
- Schedule appointments for incoming base personnel and made necessary arrangements of transportation.
- Recorded new hires, transfers, terminations, changes in job classifications.
Education
Associate of Science - Network Systems Technology
Florida State College At Jacksonville
Jacksonville, FL05-2026
High School Diploma - undefined
Fort Pierce Central High School
Fort Pierce, FL05.2004
Skills
- Data organization and maintenance
- Office management
- Inventory management
- Team leadership
- Data entry
- Logistics
- Payroll administration
- Proficient in technology applications
- Effective time management
- Computer skills
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- Network Support Technician
- Intermediate Personnel Administrator
- Organizational Leadership
- Administration Assistance
Languages
Creole
Native or Bilingual
French
Elementary
Timeline
Police Communications Dispatcher
Jacksonville Sheriff's Office
11.2023 - Current
Custodian
HES Facilities Management
04.2021 - 11.2023
Paraprofessional Substitute
Kelly Educational Staffing Services
08.2017 - 03.2018
Package Handler
FedEx Ground
09.2008 - 08.2018
Administrative Assistant
U.S. Marine Corps
07.2004 - 07.2008
High School Diploma - undefined
Fort Pierce Central High School
Associate of Science - Network Systems Technology
Florida State College At Jacksonville
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