CARA LISA RUNGE
Wiggins,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Police Communications Dispatcher
Wiggins Police Department
08.2018 - Current
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
Customer Service Representative
Poplarville Financial Services
10.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Branch Manager
Tower Loan
03.1998 - 09.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
Education
Associate of Arts -
Mississippi Gulf Coast Community College
Perkinston, MS05.2024
High School Diploma -
Stone High School
Wiggins, MS05.1986
Skills
- Call prioritization
- Situational Awareness
- Public Safety Awareness
- Incident documentation
- Data Entry
- Records Maintenance
- Dependable and Responsible
- Active Listening
- Decision-Making
- NCIC Database
- Documentation
Timeline
Police Communications Dispatcher
Wiggins Police Department
08.2018 - Current
Customer Service Representative
Poplarville Financial Services
10.2017 - 08.2018
Branch Manager
Tower Loan
03.1998 - 09.2017
Associate of Arts -
Mississippi Gulf Coast Community College
High School Diploma -
Stone High School
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