Marisol Lara
Helotes,TX
Summary
Dynamic Police Communications Dispatcher with proven expertise at the City of San Antonio, adept at crisis communication and incident documentation. Skilled in operating emergency response systems and maintaining confidentiality, ensuring timely and accurate information relay to first responders. Recognized for exceptional situational awareness and technical aptitude in high-pressure environments.
Attentive Police Dispatcher bringing 19 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
19
19
years of professional experience
Work History
Police Communications Dispatcher
City Of San Antonio
11.2006 - Current
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
Associate of Science - Science
Weber State University
Ogden, UT06-1998
Skills
- Information gathering
- Call prioritization
- Technical aptitude
- Situational awareness
- Incident documentation
- Records maintenance
- Confidentiality
- Multi-line phone system
- Caller engagement
- Call assessments
- Information relay
- Self motivation
- Public safety telecommunicator (PST)
- 911 system information databases
- NCIC database
- Emergency support
- Dependable and responsible
- Crisis communication
- Critical thinking
- Goal setting
- Criminal justice knowledge
- Computer skills
- Adaptability and flexibility
- Dispatch coordination
- Alarm tracking
- Computer-aided dispatching
- Secure sensitive information
- Map reading abilities
- Good judgment
- Adaptability
- Problem-solving abilities
- Map reading
- Police department procedures
- Public safety telecommunicator
- Listening skills
- Excellent communication
- Police and fire procedures
- Emergency protocols
Languages
Spanish
Limited Working
Timeline
Police Communications Dispatcher
City Of San Antonio
11.2006 - Current
Associate of Science - Science
Weber State University