Andrew Sanchez
San Antonio
Summary
Experienced with emergency communication systems and crisis response protocols. Utilizes excellent multi-tasking and decision-making skills to ensure efficient dispatch operations. Knowledge of maintaining clear communication channels and supporting law enforcement with critical information.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Police Communications Dispatcher
City of San Antonio Police Department
04.2015 - 02.2024
- As a police dispatcher, I expertly navigated a high-pressure environment by utilizing multiple computer screens, systems, and programs simultaneously
- My role demands seamless coordination between various software applications to monitor incidents, communicate with officers, and ensure public safety
- The ability to swiftly switch between systems and maintain an organized workflow is critical in managing emergencies and providing accurate, timely information
- My multitasking skills and technical proficiency enable me to effectively handle the dynamic challenges of this essential role, contributing to the overall efficiency and success of our police operations
Communications Operator
University of Texas Health Science Police Department
08.2002 - 04.2003
- As Telecommunicator Operator, we provide pertinent information and ensure that is received accurately from the public to be communicated efficiently to law enforcement officers out in the field, emergency medical and fire services to the public is sent out persons in need
- Skilled in oral communication to establish and maintain working relationships with the public along with other agencies
- Strong skilled to answer non and true emergency phone calls from the public which requires a high level of judgement and must consists of receiving training for city wide awareness, regulations and procedures is a must trained in programs that will allow us clearance to access personnel information to those who are submitting receivable calls
- Operators must have technical soundness of actions and judgment exercised efficiently, establish, and monitor operating systems program to meet the need of the public and the chief of police to UTHS
- Answering emergency and non-emergency calls from the public; adapting and applying guidelines and independently resolves in specificity of calls, dispatching the proper agencies in response to those calls and aids in coordinating the agencies
- Ability to communicate in writing to prepare final reports therefore are submitted to superiors for analysis
- Supervisors define the employee’s scope of responsibilities and the objectives, priorities and deadlines
- Provide constant reviews of performance with more detailed assistance for the unusual situations that may present themselves to improve performance and to accomplishing our official duties
- Employees in this position normally work specific shifts that cover a 24-hour period
- Work involves the performance of various duties requiring the use of different and unrelated methods, practices, techniques and criteria to administer under the general direction of a communications manager and shift supervisors
- This position is subject to mandatory overtime hours as employee positions are hard to fill positions which require stamina, a high level of judgement is required
Correctional Officer
GEO Western Region Detention Facility
01.1999 - 08.2002
- My duties as a correctional officer were overseeing and monitoring the activities of the inmates or detainees in living areas, recreation activities areas, dining areas and visitation areas
- I assisted in coordinating and monitoring inmate or detainee movements, conducting counts and providing emergency responses as needed
- I also served as an acting Sergeant/Supervisor on a regular basis
- I was being groomed for a promotion
- I supervised over 25 or more correctional officers at one time
Correctional Officer
GEO Central Texas Detention Facility
01.1998 - 01.1999
- My duties as a correctional officer were overseeing and monitoring the activities of the inmates or detainees in living areas, recreation activities areas, dining areas and visitation areas
- I assisted in coordinating and monitoring inmate or detainee movements, conducting counts and providing emergency response as needed
- In addition, I was assigned to various posts including, but not limited to, the control room, front and sally port entrance, health services, special housing, perimeter safety, transportation, work details, reception, intake and visits officer, etc., as required by management
Education
Technical or occupational certificate -
Texas Commission on Law Enforcement Officer Standards and Education
Austin, TX01.2007
Technical or occupational Certificate -
Texas Commission on Law Enforcement Officer Standards and Education
Austin, TX04.2004
Technical or occupational certificate -
Texas Department of Public Safety Law Enforcement Academy
Austin, TX02.2003
Technical or occupational certificate -
Texas Department of Public Safety Law Enforcement Academy
Austin, TX06.2002
Graduate Education Diploma -
Texas Education Agency Certificate of High School
San Antonio, TX01.1997
Skills
- Call prioritization
- Situational awareness
- Public safety awareness
- Incident documentation
- Information gathering
- Technical aptitude
- Geographical expertise
- Data entry
- Interviewing
- Multi-line phone system
- Records maintenance
- Call assessments
- Multitasking Abilities
- Critical thinking
- Computer literacy
- Record keeping
Accomplishments
I have consistently demonstrated exceptional skills in managing high pressure situations. I excel in prioritizing and multitasking. My attention to detail , technical proficiency, and commitment to excellence have made me a reliable and indispensable asset.
Additional Information
I have a strong background in security and crisis management, having served both as a police dispatcher and a corrections officer. In my role as a police dispatcher, I was responsible for maintaining confidentiality, making rapid and accurate decisions under pressure, and coordinating emergency responses efficiently. My experience as a corrections officer further honed my skills in managing high-stress situations, conducting thorough background checks, and implementing stringent security protocols to ensure the safety of both personnel and facilities. My strong communication skills and attention to detail enable me to effectively coordinate with multiple agencies and adhere to strict security standards. My vast knowledge of a wide range of advanced concepts, principles, criteria, requirements, technology, and practices involved in security. I have knowledge of security program interrelationships to coordinate the objectives and plans of two or more specialized programs to support and promote information sharing and strategies. I have the skills to interpret a variety of security program laws, directives, regulations, and guidance to assist subordinate organizations in establishing and operating internal security programs. I am skilled in the use of analytical principles, practices, and techniques to review, evaluate, and apply several alternatives according to the security requirements for highly specific situations, availability of materials, relationships with other protective programs, and cost/benefit considerations. I communicate orally and in writing clearly, concisely, and accurately to a large range of audiences. I have the ability to, establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission. My extensive experience in law enforcement has equipped me with the skills, discipline, and dedication necessary to excel in a government role, ensuring public safety and upholding the law with integrity.
Work Schedule
Full-time
Desired Locations
San Antonio, Texas, United States
Job Related Training
- Peace Officer Orientation II - Arrest Course, 07/01/00
- Peace Officer Orientation II - Firearms Course, 07/01/00
- Interpol, 01/01/17
- Texas Crime Info. Ctr Full Access (Criminal History & Rap Sheet access), 01/11/17
- TLETS Certification, 01/11/17
- OpenFox Force Browser Default Certificate. + Logon/Logoff, 04/01/04
- OpenFox Trainer Default Certification, 04/01/04
- TCIC Full Access Classroom Training License, 06/01/02
- Cultural Diversity Web with Exercises Certificate, 01/01/23
- The Telecommunicator and Stress (Online) Certificate, 01/01/23
- Telecommunications Operator Field Training License, 08/01/22
- Effective Comm. in Crisis or Conflict Situations Certificate, 04/01/21
- Crime Victims/Family Violence Certificate, 10/01/20
- TRS & Emergency Technology License, 10/01/20
- SAFVIC for Telecommunication Professionals, 03/01/13
- Technical/Specialized Certificate, 04/01/04
- Effective TTY Call Processing Certificate TDD/TTY, 07/01/17
- BEXAR CO. (GEO) CENTRAL TX. DETENTION FACILITY Temporary Contract Jailer, 08/01/99
Day Phone
210-207-2373
Job Type
Permanent, Telework
Notice of Merit Awards June 2023 & July 2023
As a member of the Covert Response Unit I took part in the 2023 Initiative Task Force from June 12th to July 31st. The Focus on the initiative was the gang-related violence associated with gun crimes and drug trafficking in the East Service Area . This led to numerouse surveillance operations that concluded with the successful apprehension of suspects.
On July 7,2023 as a member of the Covert Response Unit I took part in the successful apprehension of two suspects found in possession of a stolen vehicle, whom were also later identified as actors also involved in a murder. Our team's situational awareness, personal initiative, and exceptional work ethic the successful outcome in a murder investigation would not have been possible. The work done by all those involved in this operation displayed an excellent example of outstanding teamwork in line with the mission of the San Antonio Police Department to improve the quality of life for its citizens by creating a safer environment in which they serve.
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- DPS TLETS/NLETS Operator, Texas Department of Public Safety - February 17,2003
Languages
Spanish
Native or Bilingual
Timeline
Police Communications Dispatcher
City of San Antonio Police Department
04.2015 - 02.2024
Communications Operator
University of Texas Health Science Police Department
08.2002 - 04.2003
Correctional Officer
GEO Western Region Detention Facility
01.1999 - 08.2002
Correctional Officer
GEO Central Texas Detention Facility
01.1998 - 01.1999
Technical or occupational Certificate -
Texas Commission on Law Enforcement Officer Standards and Education
Technical or occupational certificate -
Texas Department of Public Safety Law Enforcement Academy
Technical or occupational certificate -
Texas Department of Public Safety Law Enforcement Academy
Technical or occupational certificate -
Texas Commission on Law Enforcement Officer Standards and Education
Graduate Education Diploma -
Texas Education Agency Certificate of High School
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