Kelly Prince
Choudrant,LA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Police Communications Dispatcher
Jackson Parish Sheriff's Office
07.2020 - 12.2024
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Assisted with administrative tasks such as filing reports or entering data into a database system.
- Facilitated smooth shift transitions with detailed log entries documenting all relevant information from previous shifts before handing over responsibilities.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
- Provided timely assistance to citizens in distress, utilizing empathy and active listening skills.
- Maintained precise records of calls and incidents, ensuring clarity in documentation and reports.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Child Support Intake Specialist
Claiborne Parish District Attorney Office
07.2013 - 01.2015
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Police Communications Officer
Bienville Parish Sheriff's Office
12.2007 - 02.2013
- Demonstrated strong customer service skills while interacting with members of the public and law enforcement personnel
- Experience in collecting detailed information from callers regarding incidents requiring police response or assistance.
- Skilled in entering data into databases quickly and accurately.
- Capable of handling multiple phone lines simultaneously while providing courteous customer service.
- Ability to work independently as well as collaboratively in a team environment.
- Highly organized with excellent attention to detail and problem-solving skills.
- Demonstrated ability to remain calm in high-pressure situations.
- Excellent verbal and written communication skills.
- Familiarity with radio codes used by law enforcement agencies.
- Proficient in utilizing computer-aided dispatch systems and radio communication equipment.
- Strong knowledge of local geography, streets, highways, landmarks,
Education
High School Diploma -
Quitman High School
Quitman05-2001
Skills
- Data Entry
- Multitasking
- Organizational skills
- Attention to detail
- Excellent communication skills
- Processing requests
- Documentation review
- Call prioritization
- Situational awareness
- Public safety awareness
- Incident documentation
Timeline
Police Communications Dispatcher
Jackson Parish Sheriff's Office
07.2020 - 12.2024
Child Support Intake Specialist
Claiborne Parish District Attorney Office
07.2013 - 01.2015
Police Communications Officer
Bienville Parish Sheriff's Office
12.2007 - 02.2013
High School Diploma -
Quitman High School
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