Ariana Owens
Riverview
Summary
Adaptable professional with comprehensive experience in emergency communications. Possesses strong attention to detail and multitasking abilities, contributing to reduced errors and increased caller satisfaction. Prepared to support organizational goals through effective teamwork and maintaining confidentiality in sensitive situations.
Overview
7
7
years of professional experience
Work History
Police Communications Dispatcher
Tampa Police Department
Tampa, FL
06.2021 - Current
- Monitored emergency calls, gathering essential information for dispatching units efficiently.
- Ensured compliance with departmental protocols while handling sensitive information.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Reduced errors by meticulously entering data into computer-aided dispatch systems.
- Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow.
EMT-Basic
Transcare Ambulance Service
Tampa, FL
02.2020 - 03.2021
- Administered basic life support and first aid procedures in emergency situations.
- Advocated for patient needs while maintaining confidentiality and professionalism throughout care delivery.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Server
Applebee's Neighborhood Grill & Bar
Brandon, FL
05.2019 - 01.2020
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Tampa Bay Technical High School
Tampa, FL06-2019
Skills
- Situational awareness
- Information gathering
- Multi-line phone system
- Records maintenance
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Problem-solving abilities
- Multitasking
Timeline
Police Communications Dispatcher
Tampa Police Department
06.2021 - Current
EMT-Basic
Transcare Ambulance Service
02.2020 - 03.2021
Server
Applebee's Neighborhood Grill & Bar
05.2019 - 01.2020
High School Diploma -
Tampa Bay Technical High School