Delia Quintana
Cibolo,TX
Summary
Motivated Emergency Communications Professional experienced in crisis management and rapid response coordination. Recognized for high productivity and efficiency in task completion through strong work ethic, adaptability, and exceptional interpersonal skills. Focused on prioritizing caller needs and effectively navigating challenging situations with empathy and clear communication.
Overview
22
22
years of professional experience
Work History
Police Communications Dispatcher
San Antonio Police Department
San Antonio, TX
10.2013 - Current
- Received emergency and non-emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Dispatched units to a variety of locations based on priority levels and available resources.
- Assessed and prioritized emergency situations for response
- Exercised sound judgment in high-pressure situations
- Managed multiple tasks simultaneously, maintaining composure to ensure effective response in high-pressure situations.
- Monitored radio frequencies to ensure proper communication between police officers in the field and dispatch staff.
- Coordinated resources with other law enforcement agencies, facilitating efficient support during high-priority events or incidents.
- Assigned personnel to respond to various incident types such as traffic collisions, medical aid requests, burglaries, disturbances.
- Verified that responding officers had arrived at the scene safely by confirming their 10-codes via radio transmissions.
- Utilized standard operating procedures while providing services during emergency situations.
- Delivered critical information to law enforcement and first responders, enhancing situational preparedness for incidents.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
Accounts Receivable Clerk
Marriott
San Antonio, TX
12.2009 - 01.2012
- Processed customer payments using the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions, ensuring financial data integrity.
- Maintained accurate records of accounts receivable and payable transactions.
- Managed collections activity by contacting customers about past due balances and resolving billing disputes to enhance cash flow.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Conducted research on customer accounts to answer inquiries or resolve issues related to payments received or owed.
- Reviewed incoming payments for accuracy prior to posting in general ledger, minimizing errors and ensuring timely financial reporting.
Front Desk Supervisor
Marriott
San Antonio, TX
06.2004 - 12.2009
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored front desk staff to maintain high standards of customer service.
- Managed guest check-in and chock-out procedures, reservations and payments.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Processed payments, handled cashier duties, and executed credit card transactions with accuracy.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Ensued that all safety regulations were followed at all times.
- Processed payments, cashiering duties and credit card transactions accurately:
- Managed customer complaints and resolved issues to ensure guest satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
Education
Samuel Clemens High School
Schertz, TXSkills
- Crisis management
- Incident management
- Emergency communication
- Law enforcement databases
- Incident prioritization
- Crisis response coordination
- Situational Awareness
- Information Gathering
- Attention to detail
- Critical thinking
- Clear communication
- Situational Awareness
Timeline
Police Communications Dispatcher
San Antonio Police Department
10.2013 - Current
Accounts Receivable Clerk
Marriott
12.2009 - 01.2012
Front Desk Supervisor
Marriott
06.2004 - 12.2009
Samuel Clemens High School