Dasia Waller
Salisbury,MD
Summary
Police Communications Officer with over 11.5 years of extensive
expertise in emergency dispatch and crisis management, dedicated
to ensuring the safety of public and police personnel. Skilled in
NCIC, CAD Systems, and multitasking, providing steadfast support
and maintaining constant communication with units to prioritize
their safety. Committed to delivering excellent customer service
and adept at handling high-pressure situations with adaptability
and critical thinking.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Police Communications Dispatcher
Salisbury Police Department
12.2014 - 06.2026
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers.
- Used specialized software to track and maintain case incident numbers and logs.
- Assisted callers in emergency situations with appropriate information and support.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
High School Diploma -
Wicomico High School
Salisbury, MD05-2014
Early Childhood Education - Education
Wor-Wic Community College
Salisbury, MDSkills
- Reading Comprehension
- Critical Thinking
- Emergency Situations
- Records Maintenance
- Active Listening
- Prioritizing Effectively
- Client Rapport-Building
- Customer Satisfaction
- Complex Problem-Solving
- Crisis Management
- Time Management
- Supply Restocking
- Call Center Customer Service
- Multitasking
- Teamwork
Certification
- CTO - Communications Training Officer
- Early Childhood Education Certificate
Timeline
Police Communications Dispatcher
Salisbury Police Department
12.2014 - 06.2026
High School Diploma -
Wicomico High School
Early Childhood Education - Education
Wor-Wic Community College