David West
Warrior,AL
Summary
Attentive Police Dispatcher bringing 2 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
7
7
years of professional experience
Work History
Police Communications Dispatcher
Hanceville Police Department
06.2023 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Police Communications Dispatcher
Brookside Police Department
03.2022 - 06.2023
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
HVAC Delivery Driver
Hardy Services
01.2022 - 04.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
Shipping and Receiving Associate
Guitar Center
01.2021 - 01.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reviewed order data to verify transactions and shipping dates.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
HVAC Helper/Plumbing Apprentice
Guin Service
04.2019 - 02.2021
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Installed components to improve HVAC system performance.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Responded to emergency HVAC service requests promptly, finding swift resolutions.
Shipping and Receiving Associate
Guitar Center
06.2017 - 02.2019
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reviewed order data to verify transactions and shipping dates.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Lube Technician
Walmart
05.2016 - 02.2017
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Worked alone or in team-based systems to complete up to [Number] oil changes each day.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Education
High School Diploma -
Hayden High School
Hayden, AL05.2016
Skills
- Accurate Recordkeeping
- Emergency Situations
- Special Projects
- Customer Satisfaction
- National Law Enforcement Telecommunications System (NLETS)
- Treatment Protocols
- Medical Emergency Response
- Call Center Customer Service
- Map Reading
- Time Management
- Active Listening
- Call Assessments
Languages
German
Limited Working
Spanish
Elementary
Timeline
Police Communications Dispatcher
Hanceville Police Department
06.2023 - Current
Police Communications Dispatcher
Brookside Police Department
03.2022 - 06.2023
HVAC Delivery Driver
Hardy Services
01.2022 - 04.2022
Shipping and Receiving Associate
Guitar Center
01.2021 - 01.2022
HVAC Helper/Plumbing Apprentice
Guin Service
04.2019 - 02.2021
Shipping and Receiving Associate
Guitar Center
06.2017 - 02.2019
Lube Technician
Walmart
05.2016 - 02.2017
High School Diploma -
Hayden High School
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