Latoya Harris-Mathews
Houston,USA
Summary
I'm a highly motivated and detail-oriented professional with a proven track record in the compliance field. Possessing a deep understanding of industry-specific guidelines and standards, I am dedicated to ensuring organizations maintain the highest level of integrity and ethics. I'm seeking an opportunity to leverage my expertise to contribute to a dynamic organization's success in upholding legal and ethical standards while fostering a culture of excellence. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Electronic Communications Analyst
Corebridge Financial, Inc. (AIG)
01.2019 - Current
- Maintains the daily functions of Smarsh (web-based platform); Creates, manages, and analyzes reports utilizing multiple data sets; Uses data to provide insight and recommendations to appropriate stakeholders; Coaches new hires during training
Broker Operations – Advisor Support
VALIC Financial Advisors, Inc. (AIG)
01.2016 - 01.2019
- Utilized listening and style-matching skills to evaluate and meet client needs; Researched complex customer issues to provide resolution; Designed engaging and effective new hire training templates; Created, implemented communication tracking system that increased efficiency
Retirement Specialist/Human Resources Assistant
Aon Hewitt
The Woodlands, TX
01.2013 - 01.2016
- Served as floor supervisor and responded to escalated client issues; Managed various administrative projects; Initiated retirement benefits, analyzed pension information; Provided system and technical support as needed
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Examined employee files to answer inquiries and provide information for personnel actions.
- Answered questions regarding salaries, benefits and other pertinent information.
Education
Diploma -
Booker T. Washington High School
Skills
- Leadership
- Analysis
- Implementation
- Excellent oral and written communication skills
- MS Office proficient
- Adaptability to a changing environment
- Documentation
- Peoplesoft, SAP, Ceridian, Cybershift
- HRIS knowledgeable
- Siebel, CS Pro, TBA
- Benefits Administration
- Compensation/Payroll
- Payroll Administration
- Human Resources Support
- Team Player
- Administrative Skills
Timeline
Electronic Communications Analyst
Corebridge Financial, Inc. (AIG)
01.2019 - Current
Broker Operations – Advisor Support
VALIC Financial Advisors, Inc. (AIG)
01.2016 - 01.2019
Retirement Specialist/Human Resources Assistant
Aon Hewitt
01.2013 - 01.2016
Diploma -
Booker T. Washington High School
Similar Profiles
Margaret GrahamMargaret Graham
Customer Service Representative at Corebridge Financial (Formally AIG)Customer Service Representative at Corebridge Financial (Formally AIG)
Juan F. TamayoJuan F. Tamayo
Commissions Specialist at Corebridge Financial (AIG)Commissions Specialist at Corebridge Financial (AIG)
Mary Laura TrentadueMary Laura Trentadue
Customer Service Representative at Corebridge Financial / AIG VALICCustomer Service Representative at Corebridge Financial / AIG VALIC