Joi Andrea Barnes
St Louis,MO
Summary
IT Professional with over 15 years of experience providing deskside technical support for customers of day-to-day operations; participating in several projects & ensuring project delivery by deadline. I can implement effective strategies adhering to high quality standards for delivery of final production runs. My greatest strength is business awareness, which enables me to permanently streamline infrastructure and applications.
Overview
15
15
years of professional experience
Work History
Internal Communications Business Systems Analyst
Spectrum
09.2021 - Current
- Analyze business partners’ operations to understand their strengths and weaknesses to determine
opportunities to automate processes, functions, and internal communication systems - Look for opportunities to improve internal processes, and implement measures to control risks within the
business applications framework - Assessed business requirements to create focused solutions.
- Trained business personnel in use of systems.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Provide technical expertise in identifying, evaluating and developing internal communication systems and procedures that are cost effective and meet user requirements
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
Change Control Analyst II
Spectrum
05.2019 - 09.2021
- Review and provide input on technical documentation
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Provide general system users and management with system analysis and feedback
- Participate in continuous performance improvement sessions to discuss opportunities to improve processes or standards
- Manages day-to-day operational aspects of all assigned projects and gains consensus from stakeholders to ensure successful implementation
- Develops options and recommendations to drive critical decisions
- Work to meet deadlines for enterprise launches / rollouts of maintenance activity, process implementation, training and communication as deemed necessary
Change Control Analyst I
Spectrum
12.2013 - 05.2019
- Assists with facilitating the Network Protection Policy to minimize risk and exposure to network and revenue customers
- Facilitate and ensure technical maintenance tickets are accurately submitted with required data to meet compliance
- Assists with coordinating and facilitating vendor and carrier maintenance activities to ensure successful execution and completion
- Manages day-to-day multiple operational aspects of all assigned projects
- Responsible for the observation and alert of non-compliance of the Network Protection Policy to drive proactive, preventive maintenance
- Analyze computing requirements for customers and support the implementation of systems
- Communicates with leadership and other stakeholders on project strategy, direction and changes
- Partners with the business community to identify and prioritize opportunities to achieve the goals of the enterprise
Client Service Coordinator
Spectrum Reach
06.2011 - 11.2013
- Responsible for processing and executing client contracts for commercial advertisements on cable networks
- Schedule commercials for television network airing
- Generate and communicate monthly activity reports for Account Executives/Sales teams review
- Work with Media Operations Center, inventory, and billing departments to ensure all Advanced Media Traffic Orders including verification of campaigns, ad/copy changes, fulfillment offers, etc
Customer Care Advocate
Spectrum
05.2009 - 06.2011
- Place new installation orders, service orders for disconnects & service changes; scheduled appointments accordingly; prepare associated paperwork for work orders; process special requests for services; input orders into computer systems
- Worked special projects
- Accountable for overseeing customer escalations from Customer Service Reps and/or complaints received directly into Corporate or Regional offices
- Assist with training, monitoring, sales, and the coaching of Customer Service Representative
Education
M.S.A - Project Management
Lindenwood University
Saint Charles, MO12.2018
B.A - Marketing, Public Relations And Advertising, Special Events And Management
Stephens College
Columbia, MO05.2009
Skills
- Strategy
- Vendor Management
- Sales Analysis
- Communication Skills
- Leadership
- Enterprise
- Strategic Planning
- Sales
Timeline
Internal Communications Business Systems Analyst
Spectrum
09.2021 - Current
Change Control Analyst II
Spectrum
05.2019 - 09.2021
Change Control Analyst I
Spectrum
12.2013 - 05.2019
Client Service Coordinator
Spectrum Reach
06.2011 - 11.2013
Customer Care Advocate
Spectrum
05.2009 - 06.2011
M.S.A - Project Management
Lindenwood University
B.A - Marketing, Public Relations And Advertising, Special Events And Management
Stephens College