Margret Sampson
Louisville,KY
Summary
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Internet Repair Representative
Spectrum
04.2025 - 11.2025
- Technical Support: Diagnose and fix internet and phone problems via phone, including slow speeds, intermittency, connectivity loss, and no dial tone.
- Customer Interaction: Build rapport, actively listen, explain solutions clearly, and maintain composure during challenging calls.
- Utilize Tools: Use company software, diagnostic tools, and resources to resolve issues.
- Handle Other Inquiries: Address basic billing questions and process payments.
- Escalate When Needed: Determine when issues require a field technician and process those requests.
- Teamwork: Participate in team meetings and coaching.
Hospitality Associate
Norton Brownsboro Hospital
09.2022 - 08.2024
- Meal Service: Taking patient meal orders, processing selections, ensuring accuracy with dietary restrictions, and delivering meals on time.
- Liaison: Connecting nursing units with the Food and Nutrition Services department.
- Dietary Compliance: Understanding and implementing special modified diets and ensuring infection control.
- Patient Interaction? Serving patients of all ages with care and compassion
- Customer Service: Strong focus on positive interactions with patients, families, and staff.
Bus Driver
Jefferson County Public Schools
08.2018 - 09.2022
- Student Transportation: Driving students on scheduled routes, field trips, and activities.
- Safety and Discipline: Ensuring student safety while boarding, riding, and disembarking; maintaining order; enforcing school rules.
- Vehicle Operations: conducting daily pre/post-trip inspections (tires, lights, oil); fueling; reporting mechanical issues.
- Route Management: Adhering to time schedules, planning routes, and stopping at designated locations.
- Communication: Communicating with dispatch, students, parents, and school staff in person and over two-way radio.
Customer Service Associate
Walgreens
11.2020 - 03.2021
- Customer Engagement: Greet customers, offer assistance, and resolve questions of complaints to create a positive experience.
- Sales and Transactions: Operate cash registers, process payments, handle returns, and upsell products.
- Store Operations: Maintain clean, well-stocked shelves. help with merchandise display, and ensure store organization.
- Policy compliance: Follow company policies, including those for regulated products (alcohol, tobacco).
Park Worker II
Louisville Metro Parks
10.2016 - 07.2018
- Maintenance: Operate trucks, tractors, mowers; perform upkeep on parks, playgrounds and facilities.
- Equipment: Make minor adjustments, maintain equipment, use various hand/power tools.
- Customer Service: Be courteous to park visitors.
Guest Services/Seasonal
Louisville Metro Parks
06.2016 - 10.2016
- Customer Service: Deliver courteous support and ensure positive interactions for all park visitors.
- Facility Operations: Assist with opening/closing, upkeep, and reporting maintenance needs for cleanliness and readiness.
- Administrative Tasks: Handle clerical work like data entry and record-keeping.
- Reservations and Sales: Manage reservations for park rentals and campground and handle sales for public resale items.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Forestry Technician – Recreation
USDA Forest Service
06.2011 - 10.2015
- Public Interaction: Patrol recreation areas, explaining/enforcing regulations, educating visitors, issue permits and citations.
- Trail and Site Maintenance: Constructing, repairing, and maintaining trails, boardwalks, campgrounds, and picnic areas; site cleanup and naturalizing; removing hazardous trees and limbs.
- Resource Management Support: Assist with vegetation control, habitat improvement projects, and collecting data for planing.
- Equipment Operation: Safely used hand tools, chainsaws, chippers, and other power equipment.
- Reporting: Documented work completed, conditions of sites, visitor use, and maintenance needs.
Education
Associates Applied Science - Medical Assisting
Heald Business College
Rancho Cordova, CA04.2007
Skills
- Strong communication skills
- Positive and inclusive attitude
- Strong work ethic
- Adaptable learner
- Service-oriented
- Meticulous attention to detail
- Dedicated team player
- Strong attention to detail
- Independent worker
- Enthusiastic about learning opportunities
Timeline
Internet Repair Representative
Spectrum
04.2025 - 11.2025
Hospitality Associate
Norton Brownsboro Hospital
09.2022 - 08.2024
Customer Service Associate
Walgreens
11.2020 - 03.2021
Bus Driver
Jefferson County Public Schools
08.2018 - 09.2022
Park Worker II
Louisville Metro Parks
10.2016 - 07.2018
Guest Services/Seasonal
Louisville Metro Parks
06.2016 - 10.2016
Forestry Technician – Recreation
USDA Forest Service
06.2011 - 10.2015
Associates Applied Science - Medical Assisting
Heald Business College