Jason Bonilla
Spectrum
Orlando,United States of America
8
years of professional experience
Dynamic professional with over two years of experience in order fulfillment and retail, demonstrating a significant impact on team performance and customer satisfaction. Proven expertise in adaptability, problem-solving, and effective communication, contributing to a high-performing work environment. Recognized as a valuable associate within a short time frame, achieving multiple awards for excellence and performance. Committed to pursuing further leadership opportunities and expanding skill sets to enhance career growth and organizational success. Eager to tackle new challenges and foster team collaboration for continued success.
Work History
Internet Repair Representative
4 Years 7 Months- Diagnosed and resolved customer repair issues effectively and efficiently.
- Team Leader / Actively supports and answers questions in team chat
- Acts as business ambassador by proactively addressing customer concerns and needs, enhancing the overall customer experience.
- Knowledge and expertise to multiple system tools and applications like Agent OS, CSR, Jenkins, CSG, Scope, Win, VOM, Cobrowse.
- Ensures every customer interaction concludes with an exceptional experience
- Collaborates and communicates with Call Center supervisors to maintain smooth operations and high customer satisfaction.
- Assists representatives with customer questions/escalations in a professional, effective and efficient manner.
- Knowledge of core customer services as a legacy Rep 2 ( Internet, Video/streaming, voice, and billing).
Lead Order fulfillment Associate
2 Years- In the position of Lead Order Fulfillment Associate at The Home Depot, responsibilities included overseeing the order fulfillment process to ensure efficiency and accuracy. This role required strong leadership abilities to guide a team in picking, packing, and shipping customer orders. The focus was on maintaining high standards of service while meeting strict deadlines, contributing to overall customer satisfaction.
- Led a team to coordinate and manage the order fulfillment process efficiently.
- Implemented process improvements that enhanced operational efficiency.
- Trained new staff on best practices in order processing and customer service.
- Maintained compliance with safety standards throughout the fulfillment process.
Brand Associate
10 Months- As a Brand Associate at Old Navy, the focus was on providing excellent customer service and maintaining store presentation standards. This role involved engaging with customers to understand their needs and ensure a positive shopping experience. Responsibilities included assisting with inventory management and promoting store promotions effectively.
- Provided exceptional customer service and support on the sales floor.
- Assisted in maintaining visual merchandising standards in the store.
- Participated in inventory management tasks to ensure stock levels were adequate.
- Contributed to a positive team environment through collaboration and support.
Education
High School Diploma
Skills
Ability to Work Under Pressure
Order Fulfillment
Customer Service
Team Leadership
Process Improvement
Inventory Management
Effective Communication
Timeline
Internet Repair Representative
Spectrum
03.2022 - CurrentRead More
Lead Order fulfillment Associate
The Home Depot
02.2020 - 02.2022Read More
Brand Associate
Old Navy
03.2019 - 01.2020Read More
Aloma Charter High
High School Diploma
Read More