David Flores
Montclair,CA
Summary
Candidate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Organized and dependable at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Internet Repair Representative
Charter Spectrum
Ontario, CA
04.2021 - Current
- Ensured accurate work order/ data entry in a high volume call center.
- Enhanced customer satisfaction by effectively diagnosing and repairing various at home internet issues.
- Scheduled and managed technician appointments for customers.
- Assisted with general billing inquires.
Package Handler
KeHE
CHINO
10.2022 - 04.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Enhanced customer satisfaction by ensuring timely delivery of order.
Server
Applebee's Grill + Bar
Montclair, CA
02.2023 - 10.2023
- Ensured customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Certificate - Dental Assisting
American Career College
Ontario, CA12.2022
High School Diploma -
Chino High School
Chino, CA05.2017
Skills
- Customer Service
- Critical Thinking
- Computer Literacy
- Conflict Resolution
Timeline
Server
Applebee's Grill + Bar
02.2023 - 10.2023
Package Handler
KeHE
10.2022 - 04.2023
Internet Repair Representative
Charter Spectrum
04.2021 - Current
Certificate - Dental Assisting
American Career College
High School Diploma -
Chino High School