Mellissha Fleming
Florissant,MO
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Internet Repair Representative
Charter Spectrum
Bridgeton, MO
01.2025 - Current
- Provided technical support during installation, testing and troubleshooting of new equipment.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Installed operating systems, applications, printers and other peripherals as requested by customers.
- Supported customers with online billing, access, and account issues.
- Provided guidance on how to use different types of online services such as web browsing, email, social media.
- Updated customer information and account status in the database following each interaction.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.
Instacart Shopper
Instacart
San Francisco, CA
09.2024 - Current
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Cultivated close relationships with customers, built loyal clientele, and went extra mile in deliveries.
- Verified product quality and quantity against customer orders.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
Accounts Payable Clerk
Frost Electric Supply
Maryland Heights , MO
07.2015 - 05.2020
- Reconciled computer reports with manually maintained ledgers.
- Developed processes and procedures related to accounts payable operations.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Maintained accounts payable files and records in an organized manner.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Identified and pursued new business opportunities with federal, state, and local agencies.
- Maintained up-to-date records of all transactions related to government sales operations.
- Responded promptly to customer inquiries regarding product specifications or availability.
- Resolved customer complaints in a timely manner by providing satisfactory solutions.
- Reviewed all invoices prior to submission for accuracy and completeness.
Education
High School Diploma -
Cleveland N.J.R.O.T.C.
St Louis, MO05-1996
Skills
- Positive and professional
- Empathy and patience
- Courteous demeanor
- Inbound and outbound calling
- Account management
- Follow-up skills
- Multi-line phone talent
- Schedule mastery
- Hospitality and accommodation
- Warehousing functions
- Administrative support
- Computer proficiency
- Call center experience
- Creative problem solving
- Problem resolution
- Data entry
- Active listening
- Adaptive team player
- Critical thinking
Accomplishments
- Bronze Award
- Overall Performance Certificate
Timeline
Internet Repair Representative
Charter Spectrum
01.2025 - Current
Instacart Shopper
Instacart
09.2024 - Current
Accounts Payable Clerk
Frost Electric Supply
07.2015 - 05.2020
High School Diploma -
Cleveland N.J.R.O.T.C.
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