Mersades Walsh
Beach City
Summary
Achieved promotion from Rep 1 to Rep 2 at Charter Communications, reflecting dedication to excellence. Secured temporary remote work opportunity as acknowledgment of high performance and results. Drove team effectiveness through consistent contributions and strong work ethic.
Achieved operational efficiency by effectively diagnosing and resolving technical issues. Enhanced team collaboration and adaptability to meet changing project needs. Delivered results through strong communication and technical proficiency, driving a results-oriented approach.
Overview
6
6
years of professional experience
Work History
Internet, Home Phone, Video Repair Representative
Spectrum (Charter Communications)
Canton, OH
01.2023 - Current
- I answer calls and assist customers with troubleshooting their internet, cable and home phone services.
- I also put in orders for new equipment to be delivered to the customers and set up appointments for technicians to make a house call.
- I have gone through our level up program and went from a rep 1 to rep 2.
Sales Associate
Menards
Massillon, OH
10.2021 - 01.2023
- I've helped customers find products for their specific projects.
- I've also given them detailed descriptions about the products and helped make suggestions to complete those projects.
- I've helped stock the shelves as well as merchandising and updating aisles based on incoming products and product changes.
- I've opened and closed various departments several times.
- I have successfully run the sales floor.
- I have helped extensively with special orders, including the designing and ordering process.
Sales Associate
Once Upon A Child
Canton, OH
07.2020 - 09.2021
- I've helped customers with getting various types of products.
- I've assisted with cleaning restrooms, sales floor, break rooms, and dressing rooms.
- I've ran cash registers and credit card machines including running discounts for customers.
Education
No Degree - Technical Writing
Johnson & Wales University
Providence, RICertificate - Human Resource Management
Southern New Hampshire University
06.2024
High School Diploma - undefined
Tuscarawas Valley High School
Zoarville, OH05.2017
Skills
- Implemented American Sign Language skills to improve accessibility and foster an inclusive environment for individuals with hearing impairments
- Evaluated and refined daily workflows to promote effective use of time and resources
- Analyzed intricate datasets and created comprehensive reports using Microsoft Office tools to enhance strategic decision-making
- Implemented sophisticated tools within Microsoft Word to generate superior documents and optimize overall workflow
- Identified and assessed market trends alongside customer preferences to refine sales strategies and fulfill performance goals
- Achieved high customer satisfaction through expert transaction management Improved checkout efficiency by implementing effective processes Contributed to team success by ensuring accurate cash handling practices
- Directed receipt disbursement and fund reconciliation activities, optimizing cash management efficiency
- Facilitated clear and comprehensive communication to ensure understanding among diverse teams and stakeholders
- Optimized task management and deadline adherence through strategic organizational planning
- Identified and diagnosed technical problems, implementing targeted solutions to optimize system performance
- Managed customer interactions by promptly addressing inquiries and effectively resolving issues to ensure positive experiences
- Diagnosed and addressed technical problems with office equipment, enhancing workflow and productivity across the organization
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by implementing feedback mechanisms Increased customer engagement through proactive outreach initiatives
- Diagnosed and addressed technical problems, enhancing system functionality
- Organized and streamlined appointment scheduling processes to improve operational efficiency and reduce wait times
- Conducted thorough research on product specifications and market trends to inform customer inquiries
- Oversaw cash handling processes, including receipt, storage, and disbursement of funds
- Oversaw functionality of point-of-sale system, facilitating accurate sales tracking and reporting
- Exhibited advanced communication abilities, ensuring clarity and understanding in all professional exchanges
- Monitored and adjusted daily activities to ensure efficient use of time and resources
- Coordinated and monitored level-up program completion, ensuring alignment with organizational training objectives
- Executed thorough diagnostic assessments to pinpoint problems and implement effective solutions
- Balanced diverse duties effectively to support team objectives and project timelines
- Conducted thorough reviews and audits to maintain high levels of detail-oriented work
- Applied systematic approaches to troubleshoot problems and enhance overall efficiency
- Applied strategic thinking to develop innovative solutions for diverse problems encountered in projects
- Analyzed complex issues and implemented innovative solutions to improve overall performance
- Cash handling
- Problem-solving
Timeline
Internet, Home Phone, Video Repair Representative
Spectrum (Charter Communications)
01.2023 - Current
Sales Associate
Menards
10.2021 - 01.2023
Sales Associate
Once Upon A Child
07.2020 - 09.2021
Certificate - Human Resource Management
Southern New Hampshire University
High School Diploma - undefined
Tuscarawas Valley High School
No Degree - Technical Writing
Johnson & Wales University