Victoria McConnell-Roper
Anderson,SC
Summary
Dedicated and compassionate educator with hands-on experience in early childhood education and a strong foundation in creating engaging, developmentally appropriate learning environments. Skilled in designing and implementing curriculum, facilitating small group instruction, and supporting diverse learning needs to promote student growth and engagement.
Brings a unique background in communication, organization, and relationship-building, with proven ability to collaborate effectively with families, colleagues, and administrators to support student success. Experienced in fostering inclusive classrooms, incorporating creative teaching strategies, and encouraging social, emotional, and academic development.
Currently pursuing a Bachelor of Science in Special Education and Early Childhood Education, with a commitment to empowering students of all abilities and creating a positive, supportive learning environment where every child can thrive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Toddler Teacher
The Sunshine House Early Learning Academy
Piedmont, SC
01.2025 - Current
- Facilitated organization and execution of engaging games.
- Organized and executed field trip logistics to enhance educational experiences.
- Executed meal preparation and delivery processes to ensure quality service.
- Facilitated small group activities to enhance collaboration and engagement.
Senior Relationship Banker
First National Bank of Pennsylvania
Greenville, SC
07.2024 - 01.2025
- Achieved NMLS certification to enhance professional qualifications in mortgage lending.
- Managed loan processing operations to ensure timely approvals and customer satisfaction.
- Executed cash handling procedures to ensure accurate financial transactions.
- Managed comprehensive account maintenance processes.
- Assisted clients with account setup and documentation requirements. Supported team in processing account applications efficiently. Facilitated communication between clients and financial institutions.
- Demonstrated expertise in optimizing operational processes and enhancing efficiency.
- Assisted in generating referrals to expand client base. Supported team members in identifying potential leads. Facilitated communication between clients and service providers.
- Developed and expanded books of business to enhance client relationships.
- Executed notarization of legal documents, ensuring compliance with state regulations.
- Assisted in executing opening procedures to ensure smooth operations. Supported team members in preparing workstations for daily tasks. Contributed to maintaining a clean and organized environment.
- Executed closing procedures to ensure operational efficiency and compliance.
- Assisted in developing operation procedures to streamline workflows. Supported teams in implementing standardized processes for efficiency. Contributed to training sessions on operational best practices.
- Facilitated conflict resolution through effective de-escalation techniques.
- Implemented fraud prevention strategies to safeguard organizational assets.
- Cultivated in-depth product knowledge to enhance customer interactions.
Universal Banker
Truist Financial
Greenville, SC
07.2022 - 07.2024
- Assisted customers with transactions and inquiries. Supported team members in maintaining accurate cash handling procedures. Contributed to a positive customer experience through effective communication.
- Assisted clients with account management and transaction processing. Supported team members in achieving daily operational goals. Contributed to maintaining compliance with banking regulations.
- Achieved referral goals through strategic networking and relationship-building initiatives.
- Executed cash handling procedures to ensure accurate financial transactions.
- Assisted in managing schedules and priorities to maintain workflow balance. Supported team members in achieving project deadlines through effective time management. Contributed to maintaining project quality by coordinating resources efficiently.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted in executing opening procedures to ensure smooth operations. Supported team members in preparing workspaces for daily activities. Contributed to maintaining a welcoming environment for clients and staff.
- Executed closing procedures to ensure operational efficiency and compliance.
- Assisted in developing operation procedures to streamline workflows. Supported teams in implementing standardized processes for efficiency. Contributed to training sessions on operational best practices.
- Facilitated conflict resolution through effective de-escalation techniques.
- Implemented fraud prevention strategies to safeguard organizational assets.
- Cultivated in-depth product knowledge to enhance customer interactions.
Assistant General Manager
Crab du jour
Greenville, SC
07.2021 - 07.2022
- Assisted customers with transactions and inquiries. Supported team members in maintaining accurate cash handling procedures. Contributed to a positive customer experience through effective communication.
- Assisted clients with account management and transaction processing. Supported team members in achieving daily operational goals. Contributed to maintaining compliance with banking regulations.
- Achieved referral goals through strategic networking and relationship-building initiatives.
- Executed cash handling procedures to ensure accurate financial transactions.
- Assisted in managing schedules and priorities to maintain workflow balance. Supported team members in achieving project deadlines through effective time management. Contributed to maintaining project quality by coordinating resources efficiently.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted in executing opening procedures to ensure smooth operations. Supported team members in preparing workspaces for daily activities. Contributed to maintaining a welcoming environment for clients and staff.
- Executed closing procedures to ensure operational efficiency and compliance.
- Assisted in developing operation procedures to streamline workflows. Supported teams in implementing standardized processes for efficiency. Contributed to training sessions on operational best practices.
- Facilitated conflict resolution through effective de-escalation techniques.
- Implemented fraud prevention strategies to safeguard organizational assets.
- Cultivated in-depth product knowledge to enhance customer interactions.
Customer Service Representative
TD Bank
Piedmont, SC
03.2021 - 07.2021
- Assisted customers with transactions and inquiries. Supported team members in maintaining accurate cash handling procedures. Contributed to a positive customer experience through effective communication.
- Assisted clients with account management and transaction processing. Supported team members in achieving daily operational goals. Contributed to maintaining compliance with banking regulations.
- Achieved referral goals through strategic networking and relationship-building initiatives.
- Executed cash handling procedures to ensure accurate financial transactions.
- Assisted in managing schedules and priorities to maintain workflow balance. Supported team members in achieving project deadlines through effective time management. Contributed to maintaining project quality by coordinating resources efficiently.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted in executing opening procedures to ensure smooth operations. Supported team members in preparing workspaces for daily activities. Contributed to maintaining a welcoming environment for clients and staff.
- Executed closing procedures to ensure operational efficiency and compliance.
- Assisted in developing operation procedures to streamline workflows. Supported teams in implementing standardized processes for efficiency. Contributed to training sessions on operational best practices.
- Facilitated conflict resolution through effective de-escalation techniques.
- Implemented fraud prevention strategies to safeguard organizational assets.
- Cultivated in-depth product knowledge to enhance customer interactions.
Remote debt Collector
Dynamic Recovery Solutions
Greenville, SC
01.2020 - 03.2021
- Assisted customers with transactions and inquiries. Supported team members in maintaining accurate cash handling procedures. Contributed to a positive customer experience through effective communication.
- Assisted clients with account management and transaction processing. Supported team members in achieving daily operational goals. Contributed to maintaining compliance with banking regulations.
- Achieved referral goals through strategic networking and relationship-building initiatives.
- Executed cash handling procedures to ensure accurate financial transactions.
- Assisted in managing schedules and priorities to maintain workflow balance. Supported team members in achieving project deadlines through effective time management. Contributed to maintaining project quality by coordinating resources efficiently.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted in executing opening procedures to ensure smooth operations. Supported team members in preparing workspaces for daily activities. Contributed to maintaining a welcoming environment for clients and staff.
- Executed closing procedures to ensure operational efficiency and compliance.
- Assisted in developing operation procedures to streamline workflows. Supported teams in implementing standardized processes for efficiency. Contributed to training sessions on operational best practices.
- Facilitated conflict resolution through effective de-escalation techniques.
- Implemented fraud prevention strategies to safeguard organizational assets.
- Cultivated in-depth product knowledge to enhance customer interactions.
Server
Bad Daddy's Burger Bar
Greenville, SC
03.2019 - 01.2020
- Assisted customers with transactions and inquiries. Supported team members in maintaining accurate cash handling procedures. Contributed to a positive customer experience through effective communication.
- Assisted clients with account management and transaction processing. Supported team members in achieving daily operational goals. Contributed to maintaining compliance with banking regulations.
- Achieved referral goals through strategic networking and relationship-building initiatives.
- Executed cash handling procedures to ensure accurate financial transactions.
- Assisted in managing schedules and priorities to maintain workflow balance. Supported team members in achieving project deadlines through effective time management. Contributed to maintaining project quality by coordinating resources efficiently.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted in executing opening procedures to ensure smooth operations. Supported team members in preparing workspaces for daily activities. Contributed to maintaining a welcoming environment for clients and staff.
- Executed closing procedures to ensure operational efficiency and compliance.
- Assisted in developing operation procedures to streamline workflows. Supported teams in implementing standardized processes for efficiency. Contributed to training sessions on operational best practices.
- Facilitated conflict resolution through effective de-escalation techniques.
- Implemented fraud prevention strategies to safeguard organizational assets.
- Cultivated in-depth product knowledge to enhance customer interactions.
YMCA After School Counselor
YMCA
Easley, SC
08.2018 - 05.2019
- Supervised and coordinated safe transportation of children from schools using designated buses.
- Organized and scheduled activities for the remainder of the day.
- Facilitated snack provision for all students to enhance classroom experience.
- Executed planning and coordination of special events to enhance student engagement.
Server
Capris Italian Restaurant
Easley, SC
06.2018 - 04.2019
- Assisted customers with transactions and inquiries. Supported team members in maintaining accurate cash handling procedures. Contributed to a positive customer experience through effective communication.
- Assisted clients with account management and transaction processing. Supported team members in achieving daily operational goals. Contributed to maintaining compliance with banking regulations.
- Achieved referral goals through strategic networking and relationship-building initiatives.
- Executed cash handling procedures to ensure accurate financial transactions.
- Assisted in managing schedules and priorities to maintain workflow balance. Supported team members in achieving project deadlines through effective time management. Contributed to maintaining project quality by coordinating resources efficiently.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted in executing opening procedures to ensure smooth operations. Supported team members in preparing workspaces for daily activities. Contributed to maintaining a welcoming environment for clients and staff.
- Executed closing procedures to ensure operational efficiency and compliance.
- Assisted in developing operation procedures to streamline workflows. Supported teams in implementing standardized processes for efficiency. Contributed to training sessions on operational best practices.
- Facilitated conflict resolution through effective de-escalation techniques.
- Implemented fraud prevention strategies to safeguard organizational assets.
- Cultivated in-depth product knowledge to enhance customer interactions.
Office Admin
Rest Easy Nursing
Easley, SC
02.2018 - 04.2019
- Monitored social media pages for further promoting.
- Maintained schedule for a staff of 5
- Greeted new clients and scheduled meetings for them to see the different packages offered by the company.
- Kept spreadsheets of current client lists, Staff Schedules, and used quick books for all paid expenses.
- Helped develop marketing strategies to further the success of the company.
YMCA Summer Camp Counselor
YMCA
Easley, SC
05.2018 - 08.2018
- Facilitated organization and execution of engaging games.
- Organized and executed field trip logistics to enhance educational experiences.
- Executed meal preparation and delivery processes to ensure quality service.
- Facilitated small group activities to enhance collaboration and engagement.
Server
Copper River Grill
Easley, SC
06.2017 - 06.2018
- Facilitated organization and execution of engaging games.
- Organized and executed field trip logistics to enhance educational experiences.
- Executed meal preparation and delivery processes to ensure quality service.
- Facilitated small group activities to enhance collaboration and engagement.
Education
Bachelor of Science - Special Education and Early Childhood Education
Grand Canyon University
Arizona12.2028
High school - High school or equivalent
Connections Academy
Greenville, SC01.2015
Skills
- Developed engaging and relevant curriculum materials to support student learning objectives
- Conducted phone communication to address inquiries and provide timely support
- Managed staff performance and development to enhance overall team effectiveness
- Implemented developmentally appropriate teaching strategies to foster children's growth and learning
- Enhanced understanding and collaboration through clear language communication strategies
- Developed and delivered financial education workshops aimed at empowering individuals with essential money management skills
- Utilized strong organizational skills to enhance team efficiency and productivity
- Directed management processes to optimize resource allocation and achieve organizational goals
- Conducted basic math exercises to support foundational learning objectives
- Enhanced team collaboration by employing active listening to understand diverse perspectives
- Led workshops to promote American Sign Language education within the community Developed training programs to improve proficiency in American Sign Language among participants Fostered an inclusive environment for learning and practicing American Sign Language
- Oversaw calendar management for multiple teams, facilitating efficient scheduling and resource allocation Developed strategies to enhance team collaboration through effective use of Microsoft Outlook Calendar Championed best practices for calendar organization to improve overall productivity
- Oversaw curriculum development and implementation to align with educational standards Guided instructional strategies to improve student performance and engagement Collaborated with educators to enhance teaching methodologies and outcomes
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Utilized Zoom to enhance communication and collaboration among team members
- Leveraged interpersonal skills to enhance team dynamics and support project objectives
- Utilized strong presentation skills to engage audiences and facilitate understanding of key concepts
- Organized tasks strategically to enhance operational efficiency
- Developed written communication to enhance team collaboration
- Evaluated and analyzed documentation to support operational standards and quality assurance
- Applied analytical skills to identify root causes and develop effective solutions
- Oversaw animal care operations to enhance the welfare of shelter residents Coordinated feeding schedules and exercise routines to optimize animal health Implemented sanitation protocols to maintain a hygienic environment for all animals
- Utilized critical thinking skills to assess information and make informed decisions that support project objectives
- Oversaw the design and delivery of impactful presentations utilizing PowerPoint Collaborated with cross-functional teams to enhance visual storytelling Drove improvements in presentation quality and audience engagement
- Cultivated strong interpersonal communication skills to foster positive relationships among colleagues
- Implemented conflict management strategies to enhance team dynamics and productivity
- Oversaw the organization of office records to enhance operational efficiency Developed streamlined processes for document retrieval and management Trained staff on best practices for maintaining accurate records
- Applied technical proficiency to enhance operational efficiency and problem-solving capabilities
- Oversaw daily operations of toddler care, fostering a supportive atmosphere for growth Developed and implemented engaging activities to enhance early childhood development Cultivated strong relationships with families to promote effective communication and collaboration
- Oversaw staff scheduling processes to optimize workforce efficiency Managed shift allocations to align with business objectives Collaborated with management to enhance scheduling strategies for improved service delivery
- Oversaw design projects utilizing Adobe Photoshop to enhance visual communication strategies Collaborated with creative teams to align graphic outputs with brand objectives Drove innovation in design processes to elevate project quality and efficiency
- Organized and implemented childcare programs to foster development
- Facilitated daily activities and learning experiences for individuals with special needs to promote independence and skill development
- Developed structured lesson plans to facilitate effective teaching and learning experiences
- Executed curriculum frameworks to support student learning objectives
- Led discussions with parents to establish family engagement strategies Developed initiatives to enhance family participation in activities Fostered collaborative planning to achieve shared family goals
- Developed engaging, age-appropriate activities aimed at fostering creativity and learning
- Oversaw observation initiatives to identify key insights Led assessment efforts to evaluate project effectiveness and inform strategic planning Coordinated with stakeholders to align objectives with outcomes
- Developed and applied adaptive teaching strategies to accommodate diverse learning styles
- Adopted child-centered approach to foster individual growth and development
Certification
- NMLS
- Certified Notary
- CPR Certification
- First Aid Certification
- Member of The National Society of Collegiate Scholars (NSCS)
Credential ID: 216ad013-2ae7-4ff9-90bc-8b1d04e4244b
Credential URL: https://certificate.givemycertificate.com/c/216ad013-2ae7-4ff9-90bc-8b1d04e4244b
Languages
English
Timeline
Lead Toddler Teacher
The Sunshine House Early Learning Academy
01.2025 - Current
Senior Relationship Banker
First National Bank of Pennsylvania
07.2024 - 01.2025
Universal Banker
Truist Financial
07.2022 - 07.2024
Assistant General Manager
Crab du jour
07.2021 - 07.2022
Customer Service Representative
TD Bank
03.2021 - 07.2021
Remote debt Collector
Dynamic Recovery Solutions
01.2020 - 03.2021
Server
Bad Daddy's Burger Bar
03.2019 - 01.2020
YMCA After School Counselor
YMCA
08.2018 - 05.2019
Server
Capris Italian Restaurant
06.2018 - 04.2019
YMCA Summer Camp Counselor
YMCA
05.2018 - 08.2018
Office Admin
Rest Easy Nursing
02.2018 - 04.2019
Server
Copper River Grill
06.2017 - 06.2018
High school - High school or equivalent
Connections Academy
Bachelor of Science - Special Education and Early Childhood Education
Grand Canyon University