Dylan Clayton
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction. Skilled in operational management and cross-functional team leadership, adept at training and mentoring staff to exceed financial goals. Demonstrates exceptional problem-solving and customer service, ensuring profitability and compliance all while being able to handle heavy work and school loads.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
So-Cal Pizza Company
01.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team to maximize team performance.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Supervised ongoing daily production phases.
Delivery Driver
Pizza Hut
09.2021 - 01.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Percussion Tech.
Palmdale Highscool
03.2021 - 01.2022
- Mentored in best practices related to instrument care, repair, tuning methods, as well as rehearsal management techniques and quality of performance.
- Improved student technique and precision by offering constructive feedback and personalized practice strategies.
- Repaired and categorized equipment
Kitchen Manager and Chef
Taste Of Soul
04.2021 - 09.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Forklift Operator
J.B. Hunt
09.2020 - 04.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Education
Associates of Science And Arts - Aeronautical Fabrication Technician & Music Edu.
Antelope Valley College
Lancaster, CA04.2025
Skills
- Supervising/Cross Functional Team Leadership
- Training, Mentoring, Teaching and Development
- Accurate Sales and Financials
- Operational Management
- Customer service focus
- Collaboration, Delgation, Reliable
Certification
- ServSafe Management and Food Handlers Cert.
- CPR and First Aid Certified
- OSHA Forklift Cert.
Timeline
Shift Manager
So-Cal Pizza Company
01.2023 - Current
Delivery Driver
Pizza Hut
09.2021 - 01.2023
Kitchen Manager and Chef
Taste Of Soul
04.2021 - 09.2021
Percussion Tech.
Palmdale Highscool
03.2021 - 01.2022
Forklift Operator
J.B. Hunt
09.2020 - 04.2021
Associates of Science And Arts - Aeronautical Fabrication Technician & Music Edu.
Antelope Valley College