Dylan Cox
Glendale,AZ
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
16
16
years of professional experience
Work History
Sales Supervisor
Westcoast Entertainment
Glendale, AZ
02.2024 - 04.2026
- Supervised sales team, enhancing performance through targeted training and development initiatives.
- Implemented inventory management processes, ensuring product availability and minimizing stock discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions for promotional campaigns.
- Fostered relationships with key clients, driving customer satisfaction and loyalty through personalized service.
- Conducted full-cycle recruitment, sourcing candidates through various channels to meet hiring needs.
- Developed and maintained relationships with hiring managers to understand staffing requirements and team dynamics.
Team lead
TTEC
Phoenix, AZ
11.2022 - 03.2023
- Team lead, management, scheduling, monitoring production, recruitment
- Led team in achieving operational objectives through effective communication and collaboration.
- Developed training programs to enhance team performance and improve service delivery.
General manager
Burger King
Glendale, AZ
03.2021 - 07.2022
- General manager, key holder, customer service, money handling, data entry, hiring
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
Floor Manager
Fed Ex
Phoenix, AZ
06.2016 - 01.2021
- Package handler, SWAK, QA experience, Tugger certified, scheduling, hiring, logistics
- Led training programs for staff, enhancing service quality and operational efficiency.
- Oversaw daily floor operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff on best practices for customer service and operational efficiency.
Floor Manager
Amazon
Phoenix, AZ
12.2014 - 01.2015
- Management, product knowledge, supervision.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Coordinated team schedules, optimizing labor resources to meet peak demand times.
supervisor
big lots
Glendale, AZ
01.2014 - 12.2014
- Supervisor, money handling, register, stocking, key holder, customer service, product knowledge.
- Trained and mentored new team members on company policies and best practices.
- Led daily operations to ensure optimal productivity and efficiency in store management.
Manager
Jack in the Box
Peoria, AZ
12.2013 - 01.2014
- Management, money handling, register, stocking, key holder, customer service, product knowledge, scheduling.
- Streamlined inventory processes, improving stock accuracy and reducing discrepancies.
- Implemented visual merchandising strategies to enhance customer experience and drive sales.
- Monitored performance metrics, providing feedback to improve team effectiveness and morale.
Supervisor
Mcdonalds
Glendale, AZ
01.2012 - 12.2012
- Management, money handling, register, stocking, key holder, customer service, product knowledge, scheduling.
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on product knowledge and sales techniques.
Expo/busser
Dillons Restaurant
Glendale, AZ
12.2011 - 07.2012
- Buss tables, serve food, food prep, customer service, cleaning of stations.
- Assisted servers by promptly clearing tables and resetting for next guests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Seasonal sales
Spencers Gifts
Glendale, AZ
09.2011 - 12.2011
- Customer service, money handling, register, stocking, cleaning back floor/store front, product knowledge.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Supervisor
Tundra Extreme Ice Cream
Glendale, AZ
10.2010 - 11.2011
- Supervisor - Customer Service, Opening/closing, money handling, cashier, food prep, food service.
- Supervised daily store operations to ensure optimal customer service and staff performance.
- Implemented inventory management procedures to enhance stock accuracy and availability.
Sales
Cutco/Vector
Phoenix, AZ
03.2010 - 09.2010
- Product sales, independent sales, customer service, product knowledge/example.
- Boosted corporate sales by developing and implementing strategic national sales plans.
- Produced sales reports to monitor sales growth, aging and accounts receivable.
Education
GED -
Las Artes YMCA
Glendale, AZ07-2013
network administration
GCC
Skills
- 15 years Customer service experience; Extensive computer internal/external knowledge; 6 years food preparation; Vast technical knowledge; 7 year money handling 10 years management
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Sales training
- Sales team assistance
- Store appearance and merchandising
Timeline
Sales Supervisor
Westcoast Entertainment
02.2024 - 04.2026
Team lead
TTEC
11.2022 - 03.2023
General manager
Burger King
03.2021 - 07.2022
Floor Manager
Fed Ex
06.2016 - 01.2021
Floor Manager
Amazon
12.2014 - 01.2015
supervisor
big lots
01.2014 - 12.2014
Manager
Jack in the Box
12.2013 - 01.2014
Supervisor
Mcdonalds
01.2012 - 12.2012
Expo/busser
Dillons Restaurant
12.2011 - 07.2012
Seasonal sales
Spencers Gifts
09.2011 - 12.2011
Supervisor
Tundra Extreme Ice Cream
10.2010 - 11.2011
Sales
Cutco/Vector
03.2010 - 09.2010
network administration
GCC
GED -
Las Artes YMCA