Dylan crane
Yucca Valley,CA
Summary
Dynamic professional with a proven track record at Frontier Communications, excelling in client relationship management and tailored solutions. Recognized for exceptional problem-solving and conflict management skills, I consistently enhance customer satisfaction and retention. Committed to delivering results through collaboration and hard work, I thrive in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Security Officer
Allied Universal Security Services
04.2025 - 01.2026
- Executed patrol operations across eight parks in Palm Springs, CA, ensuring safety and security.
- Monitored city penal codes and documented unusual activities and vandalism. Collaborated with law enforcement to address incidents effectively.
Account Manager
Frontier Communications
10.2023 - 02.2024
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed customer needs and provided tailored solutions to meet specific requirements.
- Coordinated with internal teams to ensure timely delivery of services and support for clients.
- Executed account strategies that improved service delivery and client engagement processes.
- Monitored account performance metrics to identify areas for improvement and growth opportunities.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
OPD
Walmart
04.2022 - 06.2023
- Executed patrol operations across eight parks in Palm Springs, CA, ensuring safety and security.
- Monitored city penal codes and documented unusual activities and vandalism. Collaborated with law enforcement to address incidents effectively.
Education
High School Diploma -
Desert Edge High School
Goodyear, AZSkills
I work great with others
great problem solving skills
I shine at my conflict management skills
I love working hard at anything I do
Certification
• Guard card (weapons of mass destruction training, power to arrest training)
Timeline
Private Security Officer
Allied Universal Security Services
04.2025 - 01.2026
Account Manager
Frontier Communications
10.2023 - 02.2024
OPD
Walmart
04.2022 - 06.2023
High School Diploma -
Desert Edge High School