DYLAN CRIPE
Waterloo Ice House
Austin,TX
1
Certification
17
years of professional experience
Currently, contracted by TXHCOC to sell and market their products/services at the largest Farmers Markets in Austin, Texas. Entering markets where I want to put my entrepreneurial spirit to the test by achieving long-term career goals. Meeting people where they are at and innovating/creating products and services to meet their needs. As the former Founder and CEO of The Dlon Company, I have extensive experience and results in product research, business structure, customer satisfaction, and ultimately executing a business plan to providing thousands of Americans a reliable product through a reliable brand. In addition, having many years of experience in customer service, mainly the food and beverage industry. All this is complimented by a solid foundation in property management, tax preparation, organizational skills, and goal setting.
Work History
Farmers Market Ambassador
1 Month- Represent TXHCOC by selling and marketing their products at the biggest Farmers Markets in Austin.
- Engage face-to-face to enhance the customer experience through educating them on the product, ensuring trust/transparency and customer loyalty, while promoting a local family farm operation
- Managed logistics processes for market set-up and breakdown, including inventory handling.
Server
6 Months- Manage a multi-table section in a high-volume, fast-paced environment, maintaining customer satisfaction.
- Utilize the Toast POS system to ring in orders accurately and coordinate timing with kitchen staff during peak lunch and dinner rushes.
- Boosting check averages by upselling desserts, drinks, etc. Increasing revenue for the company and myself.
Fine Dining Server
3 Years 7 Months- Delivered elegant, attentive service to uphold the upscale experience a private members-only club provides
- Personalized experience for members and guests by leveraging membership knowledge to anticipate their needs
- Collaborated with team to ensure efficient, high-quality service during peak hours and throughout our shifts
- Provided an attentive dining experience by proactively engaging with tables and responding promptly to their needs.
Founder and CEO
2 Years- Launched and managed from the ground up, an online e-commerce business that provided thousands of Americans patented electronic devices.
- Conducted over 100 hours of product research, leading to improved product quality assessments and enhanced customer satisfaction.
- Implemented a comprehensive business plan to enhance satisfaction and engagement among all parties involved.
- Outsourced overseas, negotiated price with suppliers and shipped it to many cities across the United States.
- Gained in-depth knowledge of Amazon FBA's operational systems, effectively optimizing product listings and inventory management.
- Self-taught in managing an online business, developing skills in e-commerce operations and digital marketing.
General Laborer
12 Years 8 Months- Developed a strong foundation in real estate by assisting with property management tasks
- Observed and learned effective tenant relations, enhancing conflict resolution and communication skills
- Maintained properties by performing repairs and cleaning, ensuring tenant satisfaction
- Operated various tools to complete maintenance tasks efficiently
- Supported family business operations on an as-needed basis
Tax Preparer
4 Months- Gained proficiency in tax preparation and successfully completed 40+ client returns, ensuring accuracy and compliance with regulations.
- Presented tailored advice on tax situations for clients, providing clear solutions that improved their understanding of tax benefits and obligations.
- Established rapport with clients to build trust and ensure repeat business (Our office maintained consistently an average of 85% retention rates every tax season).
- Applied due diligence and handled sensitive information securely.
- Utilized tax software and office equipment to assist with tax returns daily, ensuring smooth operations in the tax department.
- Recognized as the youngest tax preparer at the location, demonstrating initiative.
Delivery Driver
1 Year 5 Months- Interacted with customers face-to-face, providing prompt and courteous service
- Gained insight into efficient business operations through daily delivery tasks
- Transported goods and services safely and on time to customers
- Recognized as the most reliable driver and consistently called in for additional shifts
Kitchen Staff
10 Months- Learned about behind the scenes of a fast-food chain.
- Worked with a team to get orders out in an efficient time and the best quality possible.
- Awarded, Employee of the Month, on multiple occasions.
- Trained new employees on the station I had mastered (fry station)
- Expanded my knowledge and learned about every station in the store
- Learned a lot about time management.
Education
Associate in Arts - Associate in Arts (AA)
Skills
Customer Service
Time Management
Restaurant Experience
E-commerce Operations
Product Research
Supplier Negotiation
POS Amazon FBA
Tax Preparation Experience
Property Management
Certification
Food Handler Certification, TABC Certification
Timeline
Farmers Market Ambassador
Texas Hill Country Olive Co.
09.2026 - CurrentRead More
Server
Waterloo Ice House
04.2026 - CurrentRead More
Fine Dining Server
QUEEN CITY CLUB
08.2022 - 03.2026Read More
Founder and CEO
The Dlon Company
01.2022 - 01.2024Read More
Tax Preparer
Liberty Tax Services
01.2022 - 05.2022Read More
Delivery Driver
Domino's
07.2020 - 12.2021Read More
Kitchen Staff
Cook Out Restaurants
09.2019 - 07.2020Read More
General Laborer
Real Estate (Family Business)
01.2010 - 09.2022Read More
Kentucky Community and Technical College System
Associate in Arts from Associate in Arts (AA)
Read More