Dylan Crooke
Orlando
Summary
Results-driven hospitality operations leader with experience overseeing multi-department performance across Theme parks, Select service and dual-property hotel environments. Proven ability to manage front desk, housekeeping, aquatics, recreations and financial operations while driving guest satisfaction, team productivity, and revenue performance. Known for hands-on leadership, strong decision-making, and building high-performing teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Pinnacle Hotel Management
Orlando
02.2025 - Current
- Lead full housekeeping operations for a dual-property environment, including staffing, scheduling, inspections, and inventory
- Supervised and developed team of 20+ employees, enhancing accountability and daily performance
- Maintain brand standards and drive high guest satisfaction scores through quality control processes
- Implement workflow improvements to enhance team productivity and efficiency
- Partnered with front desk and maintenance to streamline room turnaround time and optimize operational flow
- Resolve escalated guest concerns quickly, protecting guest experience and brand reputation
- Apply coaching-based leadership to build team culture, accountability, and consistency
Volleyball Coach
Hunter's Volleyball Academy
Orlando
07.2023 - Current
- Coach and develop athletes through structured training and performance-focused programs
- Mentor athletes individually, adapting leadership approach for maximum development
- Designed practice plans to enhance discipline, teamwork, and competitive mindset
- Built team culture focused on accountability and effective communication
- Translated coaching experience into management by fostering team cohesion and enhancing staff development
Front Desk Manager
Jl Hospitality (SpringHill And Towneplace Suites)
Winter Garden
05.2024 - 02.2025
- Managed front desk operations across a dual-property hotel, ensuring seamless guest experience
- Led, trained, and scheduled a team of 20+ front desk agents
- Resolved complex guest escalations, enhancing guest satisfaction and loyalty
- Delivered service excellence, driving repeat business and positive online reviews.
- Optimized inventory and reduced overbooking through strategic coordination
- Monitored occupancy and ADR trends to support revenue performance
Accounting Manager
Jl Hospitality (SpringHill And TownePlace Suites)
Winter Garden
05.2023 - 05.2024
- Managed accounts receivable, enhancing cash flow and reducing collection timelines
- Supported financial operations, ensuring timely month-end close, accurate reconciliations, and precise journal entries
- Conducted audits to ensure accuracy and compliance
- Investigated chargebacks and resolved billing discrepancies to maintain customer satisfaction and financial accuracy
- Partnered with leadership to resolve financial and operational issues
Aquatics and Recreation Supervisor
SeaWorld Parks & Resorts Orlando
Orlando
07.2020 - 05.2023
- Supervised aquatic operations, ensuring safety compliance and readiness for emergencies.
- Managed and trained over 150 personnel, enhancing overall team effectiveness and service delivery.
- Oversaw park-wide call center operations, facilitating priority and emergency communications.
- Coordinated emergency responses, ensuring swift and organized execution.
- Scheduled and staffed operations to maintain full coverage during peak periods.
- Oversaw park-wide call center operations for priority and emergency communications.
Education
Bachelor of Arts - Hospitality Management
University of Central Florida
Orlando, FL04-2026
No Degree - Biology
Reinhardt University
Waleska, GA05-2020
High School Diploma -
Cypress Creek High School
Orlando, FL05-2019
Skills
- Quality Control
- Safety Compliance
- Logistics Management
- Inventory management
- Reservation systems expertise
- Operational Efficiency
- Software Proficiency
- Team Leadership
- Staff Supervision
- Time Management
Certification
First Aid/CPR Certified
Lifeguard
Lifeguard Instructor
Core Competencies
•Operations Management
• Team Leadership
•Guest Experience
• Revenue Awareness
• Staff Development
• Conflict Resolution
• Process Improvement
• Cross-Department Coordination
Languages
- Spanish
- English
- Portuguese
Timeline
Housekeeping Manager
Pinnacle Hotel Management
02.2025 - Current
Front Desk Manager
Jl Hospitality (SpringHill And Towneplace Suites)
05.2024 - 02.2025
Volleyball Coach
Hunter's Volleyball Academy
07.2023 - Current
Accounting Manager
Jl Hospitality (SpringHill And TownePlace Suites)
05.2023 - 05.2024
Aquatics and Recreation Supervisor
SeaWorld Parks & Resorts Orlando
07.2020 - 05.2023
Bachelor of Arts - Hospitality Management
University of Central Florida
No Degree - Biology
Reinhardt University
High School Diploma -
Cypress Creek High School