Dylan Crow
Ennis,TX
Summary
- ARRT Licensed Radiologic Technologist R.T.(R) and Visage Superuser with expertise in advanced imaging equipment operation and PACS system management. Mentored junior technologists, enhancing workflow efficiency and team performance.
- Developed optimal curricula and lesson plans as Epic Learning Analyst - Radiant, emphasizing continuous improvement and analytical problem-solving.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Epic Learning Analyst - Radiant
Baylor Scott & White Health
09.2023 - Current
- Analyzed learning data to identify trends, gaps, and training priorities across workforce programs.
- Developed dashboards and reports for learning management system activity, compliance, and course completion.
- Partnered with stakeholders to refine training processes and improve reporting accuracy.
- Monitored course enrollments, assignments, and completions to support learner readiness and compliance.
- Evaluated curriculum performance and recommended updates based on usage patterns and feedback.
- Supported learning management system administration, including user access, content setup, and troubleshooting.
- Guided staff on training workflows, reporting tools, and learning platform navigation.
- Evaluated the effectiveness of training programs, identifying areas for improvement and implementing necessary changes.
Radiologic Technologist R.T.(R)
Baylor Scott & White Health
09.2023 - Current
- Operated advanced imaging equipment for diagnostic radiographic procedures, prioritizing safety protocols and patient comfort.
- Enhanced the accuracy of imaging results by implementing a new quality assurance process, reducing repeat examinations by 15% and improving overall diagnostic reliability.
- Collaborated with physicians and healthcare providers to assess patient imaging needs, enabling timely diagnoses and treatment plans, reducing patient wait times.
Radiologic Technologist - Student/Employee
Methodist Health System
10.2022 - 09.2023
Customer Service/Supervisor
Doc's Beverage
06.2017 - 05.2023
- Led team of 5 customer service representatives, delivering training and support to achieve exceptional customer satisfaction ratings.
- Implemented new customer service protocols, increasing efficiency by 20% and reducing response time by 15%.
- Resolved escalated customer issues promptly and professionally, contributing to a 95% customer retention rate.
Customer Service/Geek Squad
Best Buy
04.2020 - 11.2020
- Collaborated with cross-functional teams to design and deliver engaging virtual learning experiences for new employees, enhancing onboarding effectiveness.
- Conducted in-depth over-the-phone and in-person troubleshooting and problem-solving to identify and resolve technical issues, resulting in improved functionality for customers.
- Assisted customers with technical issues and provided troubleshooting solutions over the phone and in person.
- Conducted in-depth troubleshooting over the phone and in person to resolve technical issues, improving functionality and satisfaction for customers.
- Educated customers on the latest technology trends and recommended appropriate products and services to meet their needs.
- Helped customers troubleshoot and resolve their technical problems. with technical issues and provided troubleshooting solutions over the phone and in person.
- Designed training regimens via hands-on and virtual training, along with presentations and virtual lessons to guarantee new employees were prepared for their first day on the sales floor.
- Attended new product and software trainings to better enhance customer experience and workflow efficiency.
Education
Associates of Applied Science - Radiologic Technology
Parker University
Dallas, TX05-2023
Bachelor of Science - Information Science - Health Informatics
University of North Texas
Denton, TX05-2027
Skills
- E-learning development
- Training evaluation
- Assessment design
- Simulation design
- Scenario-based learning
- Data management
- Image management
- PACS operations
- DICOM standards
- Medical imaging
- Radiology expertise
- Collaborative learning
Certification
AMERICAN REGISTRY OF RADIOLOGIC TECHNOLOGISTS, Radiologic Technologist R.T.(R) MR, Visage Superuser
Timeline
Epic Learning Analyst - Radiant
Baylor Scott & White Health
09.2023 - Current
Radiologic Technologist R.T.(R)
Baylor Scott & White Health
09.2023 - Current
Radiologic Technologist - Student/Employee
Methodist Health System
10.2022 - 09.2023
Customer Service/Geek Squad
Best Buy
04.2020 - 11.2020
Customer Service/Supervisor
Doc's Beverage
06.2017 - 05.2023
Associates of Applied Science - Radiologic Technology
Parker University
Bachelor of Science - Information Science - Health Informatics
University of North Texas