Dylan DeLuca
Ocean Township
Summary
Detail-oriented security professional with proven conflict resolution skills and proactive safety enforcement. Experienced in training personnel and managing crowd dynamics to foster a positive environment. Strong communication and leadership capabilities drive effective team performance and operational success.
Overview
11
11
years of professional experience
Work History
Bouncer
Bar Anticipation
Lake Como
03.2018 - 01.2026
- Maintained crowd control during busy events to ensure a safe environment.
- Responded promptly to incidents and resolved conflicts among patrons.
- Communicated effectively with staff and management regarding security needs.
- Assisted in training new staff on safety protocols and emergency procedures.
- Collaborated with local law enforcement when necessary for incident management.
- Enforced safety regulations for patrons by monitoring behavior, alcohol consumption, and dress code compliance.
- Checked identification to verify ages and prevent underage entry.
- Monitored entry points to ensure safety and compliance with regulations.
Customer Service Representative
Faneuil
Sacramento
10.2020 - 08.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high call volumes while maintaining quality service standards.
- Provided product information and support to improve customer satisfaction.
- Maintained knowledge of services and promotions to assist customers effectively.
- Documented customer interactions for future reference and analysis.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Warehouse Team Member
Amazon
Robbinsville
02.2020 - 10.2020
- Packed and labeled shipments accurately for timely distribution.
- Monitored equipment performance and reported maintenance needs promptly.
- Collaborated with team members on various tasks related to order fulfillment activities.
- Filled customer orders accurately and efficiently in a timely manner.
- Followed standard operating procedures for storing, labeling, tracking, rotating and disposing of material in accordance with established protocols.
- Provided support during peak periods such as holidays or special promotions.
- Identified damaged goods and reported them immediately to supervisor or manager.
Electronics Team Member
Target
Ocean Township
01.2016 - 03.2018
- Assisted customers with product selection and inquiries in electronics department.
- Maintained inventory levels and organized merchandise displays effectively.
- Operated point-of-sale systems for customer transactions and returns.
- Collaborated with team members to ensure a clean and safe shopping environment.
Electronics Repair Technician
Fast Fix Cell
Ocean Township
08.2014 - 01.2016
- Diagnosed electronic device issues using advanced troubleshooting techniques.
- Repaired smartphones, tablets, and laptops using specialized tools and equipment.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Maintained inventory of parts and tools to ensure efficient repair operations.
- Coordinated with vendors to obtain replacement parts or tools needed for repairs when necessary.
- Opened store daily and ensured all safety protocols were followed.
- Supervised closing procedures to ensure store readiness for next day.
Education
High School Diploma -
Ocean Township Highschool
05-2013
Some College (No Degree) - Computer Science
Brookdale Community College
Lincroft, NJSkills
- Crowd control
- Conflict resolution
- Security monitoring
- Safety enforcement
- Identification verification
- Customer relationship management
- Excellent oral communication
- Attention to detail
- Leadership abilities
- Money management
Affiliations
Personal Trainer
Timeline
Customer Service Representative
Faneuil
10.2020 - 08.2021
Warehouse Team Member
Amazon
02.2020 - 10.2020
Bouncer
Bar Anticipation
03.2018 - 01.2026
Electronics Team Member
Target
01.2016 - 03.2018
Electronics Repair Technician
Fast Fix Cell
08.2014 - 01.2016
High School Diploma -
Ocean Township Highschool
Some College (No Degree) - Computer Science
Brookdale Community College