Dylan Diamond
Lewes,DE
Summary
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills. 4+ years of both international and domestic professional experience which includes marketing, advertising, client experience, customer service and sales.
Overview
9
9
years of professional experience
Work History
Team Member
Shake Shack
Denver, CO
12.2023 - 12.2024
- Collaborated with team to optimize daily operations and enhance customer service experience.
- Mentored junior team members, fostering a collaborative work environment and skill development.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
Account Executive
Smartadv LLC
West Palm Beach
10.2017 - 09.2022
- Created and strengthened top grossing client relationships
- Tracked, analyzed, and reported data on digital marketing campaign performance.
- Planned, organized, and executed ad campaigns across all major social media platforms with a 6 figure budget.
- Coordinated mailings, marketing materials, and website content.
- Developed unique content for a variety of clients sites to improve presence and brand awareness.
- Edited, proofread and wrote various advertising materials
Manager
Chipotle
Delray Beach
01.2016 - 10.2017
- Assisted General Manager in hiring, training, and scheduling
- Managed and tasked 30 plus employees while ensuring a workplace conducive to productivity
- Assisted with food preparations prior to service.
- Safely stored food items, and kept inventories.
Education
Associate of Arts -
Palm Beach State College
Delray Beach07-2020
Software engineering
Flatiron School
Denver01-2023
High School Diploma -
Penn Foster Career School
Scranton, PA04-2017
Skills
- Customer service
- Problem-solving
- Positive attitude
- Clear communication
- Computer skills
- Complex Problem-solving
- Sales expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 24 staff members.
- Collaborated with team of 6 in the development of CRM systems.
- Documented and resolved lack of sales prospects pipeline which led to boost in revenue
Timeline
Team Member
Shake Shack
12.2023 - 12.2024
Account Executive
Smartadv LLC
10.2017 - 09.2022
Manager
Chipotle
01.2016 - 10.2017
Software engineering
Flatiron School
Associate of Arts -
Palm Beach State College
High School Diploma -
Penn Foster Career School