Overview
Work History
Education
Assessments
Timeline
Generic

Dylan DiFalco

Cape Coral,FL

Overview

9
9
years of professional experience

Work History

Account Manager

Resolute Roofing
06.2022 - 08.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.


Service Department Manager

Epic Roofing and Exteriors
11.2018 - 12.2020
  • As the Service Manager for Epic Roofing, I was in charge of managing the service department team and handling customer service interactions, reports, and repairs
  • As the service manager, I ensure excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

Account Manager

Epic Roofing and Exteriors
11.2017 - 11.2018
  • As the account manager for Epic Roofing, I was responsible for the day-to-day management of a particular customer's account within a business
  • As the account manager, I developed the ability to develop a customer base, prospect new accounts, retain existing accounts, and increase opportunities with existing customers
  • As a Service Account Manager with a senior sales role, my primary objective was to respond to service repair leads both residential and commercial and provide proposal(s) for needed repair/maintenance
  • My responsibilities in this position were to create, retain and follow up on leads generated through individual or company marketing efforts, prepare estimates and close sale of services

Roofing Technician/ Estimator

Crowther Roofing & Sheet Metal of Florida, Inc
09.2014 - 10.2017
  • As a roofing technician, I was responsible for assembling roofing materials including asphalt shingles, metal panels, slate and wood shingles into a watertight system
  • These types of products are typically assembled into a hydrokinetic roof system which is capable of shedding water from the roof system
  • The primary function of the roofing estimator is to provide and lead full-service estimating for large-scale and complex projects
  • Projects will be varied and span multiple types of roofing contracts.

Education

High school diploma -

Fort Myers High School
Fort Myers, FL

Ortho Extremities And Orthopedic Reconstruction

Medical Device Sales College
Phoenix
11.2023

Assessments

Sales skills, Proficient, 05/2021, Influencing and negotiating with customers

Timeline

Account Manager

Resolute Roofing
06.2022 - 08.2023

Service Department Manager

Epic Roofing and Exteriors
11.2018 - 12.2020

Account Manager

Epic Roofing and Exteriors
11.2017 - 11.2018

Roofing Technician/ Estimator

Crowther Roofing & Sheet Metal of Florida, Inc
09.2014 - 10.2017

High school diploma -

Fort Myers High School

Ortho Extremities And Orthopedic Reconstruction

Medical Device Sales College

Similar Profiles

CREATE PROFILE
Dylan DiFalco