Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Dylan Dougherty

Lacrosse,WI

Summary

Detail-oriented IT professional with extensive experience in testing, evaluating, and resolving technical issues. Recognized for delivering fast and accurate service while maintaining thorough documentation. Dedicated to providing exceptional support and ensuring clear communication with clients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT Technician

Hiawatha Valley Mental Health Center
Winona, MN
04.2022 - 05.2025
  • Implemented new ticketing system, enhancing response time and user satisfaction.
  • Managed Active Directory environment, overseeing user accounts, group policies, and security permissions.
  • Established and optimized automated patch management process, significantly minimizing vulnerability exposure
  • Conducted end-user training on software applications to facilitate smooth technology adoption.
  • Performed regular audits of IT asset inventory, ensuring compliance with licensing agreements.
  • Upgraded legacy systems to modern technologies, minimizing operational disruption.

Independent Contractor

Self-employeed
La Crosse, WI
01.2016 - Current
  • Provided technical support for hardware and software across Windows, macOS, and mobile platforms.
  • Configured and maintained home networks, including routers, modems, and wireless security.
  • Diagnosed and repaired desktops, laptops, and peripherals such as printers and scanners.
  • Installed software, operating systems, drivers, and antivirus tools to enhance system functionality.
  • Assisted clients with data backups, recovery solutions, and secure file transfers.
  • Removed malware and viruses while optimizing overall system performance.
  • Advised clients on equipment upgrades, purchases, and digital safety best practices.

Computer/Detection Equipment Repairer

Department Of Defense
Viroqua
07.2013 - 07.2019
  • Tested electrical systems, components, and equipment for compliance with standards and to uncover any malfunctions.
  • Diagnosed faults and develop resolution plans.
  • Supplied end-user assistance for computer systems via remote and on-site support.
  • Routinely called upon to solve difficult or complex issues.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Remove, exchange, and install new hardware components to achieve complete device functionality.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Performed duties in accordance with all applicable standards, policies, and regulatory

Receiving/Outside Yard Team Member

Menards
Onalaska
12.2019 - 12.2023
  • Diagnosed equipment issues and conducted regular maintenance for optimal functionality.
  • Inspected product loads to ensure accuracy prior to dispatch.
  • Repaired yard vehicles and maintained tools to support warehouse operations.
  • Reviewed plans and designs to confirm completeness of grounds work specifications.
  • Maintained accurate records in System V, including material weights, billing amounts, and variances.
  • Resolved customer challenges by recommending appropriate products and services.

Education

Associate - Cybersecurity and Network Administration

Western Technical College
Lacrosse, WI
06.2025

Skills

Proficient in identifying and resolving technical issues
Active Directory administration
Software deployment and management
Hardware installation and configuration
Help desk support and ticketing systems
Systems administration (Windows environments)
Network monitoring and maintenance
Client support and user assistance

Certification

Successfully completed the U.S. Army Basic Leader Course (BLC), demonstrating leadership skills, discipline, and commitment to professional development (2016)

References

References available upon request.

Timeline

IT Technician

Hiawatha Valley Mental Health Center
04.2022 - 05.2025

Receiving/Outside Yard Team Member

Menards
12.2019 - 12.2023

Independent Contractor

Self-employeed
01.2016 - Current

Computer/Detection Equipment Repairer

Department Of Defense
07.2013 - 07.2019

Associate - Cybersecurity and Network Administration

Western Technical College

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