Dylan Duarte
Chicago,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Lead Barback
Hide+Seek
09.2023 - Current
- Assisted bartenders with taking customer orders and processing orders in POS system during peak business hours
- Maintained clean bar and prep areas
- Kept glasses, tools, and alcohol stocked
- Recommended cocktails and beers to new customers.
- Cultivated loyal clientele through friendly interactions and attentive service, fostering strong relationships with patrons.
Lead Server
Bottleneck Management Restaurant Group (South Branch Tavern and Grille)
10.2021 - 09.2023
- Provided on-the-job training to new hires and elevated performance levels by enforcing procedures and protocols with effective training strategies
- Prepared for and successfully executed special events and private gatherings for up to 100 guests
- Demonstrated excellent hospitality and responded promptly for personalized service
- Supported team members and management to provide exceptional service from beginning to end.
National Insurance Producer
Healthworks Insurance
06.2021 - 06.2022
- Initiated over 150 cold calls per day
- Excelled in customer sale retention
- Displayed exceptional computer aptitude and telephone etiquette
- Sold various types of insurance policies
- Utilized spreadsheets to calculate sales and retention
- Identified and recommended improvements related to routine functions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Supervisor
Tri-County Power Washing
03.2019 - 06.2021
- Led job site & crew independently away from owner
- Responsible for going door-to-door and selling personalized services
- Commercial & Residential job sites, i.e
- Costco & Apartment Condominiums
- Power washed sidewalks, walls, roofs, & windows.
Eyewear Consultant
Lenscrafters
05.2016 - 10.2019
- Provided Memorable Client Experience from beginning to end
- Consistently handled transactions of up to $4k
- Proficient in communicating with customers over phone
- Customer Intake, review vision insurance, benefit verification
- Examined Each Patient Individually
- Top Sales Performer
- Worked alongside Optometrist.
Education
High School Diploma -
Oxnard High School
Oxnard, CA06.2017
Some College (No Degree) -
Ventura College
Ventura, CASkills
- Excel/Word
- Problem Solving/Resiliency
- Scheduling and Coordinating
- Collaborative Team Player
- Detail Oriented
- Excellent Communicator
- Flexible Schedule
- Data Entry
Timeline
Lead Barback
Hide+Seek
09.2023 - Current
Lead Server
Bottleneck Management Restaurant Group (South Branch Tavern and Grille)
10.2021 - 09.2023
National Insurance Producer
Healthworks Insurance
06.2021 - 06.2022
Supervisor
Tri-County Power Washing
03.2019 - 06.2021
Eyewear Consultant
Lenscrafters
05.2016 - 10.2019
High School Diploma -
Oxnard High School
Some College (No Degree) -
Ventura College
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