Dylan Erickson
New Kensington,PA
Summary
Dynamic Intake Caseworker with a proven track record at Children, Youth & Families, adept in case management and crisis intervention. Enhanced service delivery through optimized workflows and meticulous documentation, significantly reducing response times for urgent client needs. Skilled in building rapport and maintaining confidentiality, ensuring effective client assessments.
Overview
10
10
years of professional experience
Work History
Intake Caseworker
Children, Youth & Families - Allegheny County
02.2024 - Current
- Reduced response times for clients with urgent needs through effective prioritization of cases.
- Enhanced service delivery by maintaining accurate and up-to-date client records.
- Participated in ongoing professional development opportunities, staying current on industry best practices and enhancing skill sets.
- Optimized workflows by implementing efficient organizational systems that streamlined document management and reduced administrative burdens.
Background Investigator
Anasec Inc.
09.2022 - 01.2024
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Cultivated productive working relationships with local law enforcement agencies to facilitate access to critical resources during investigative processes.
Assistant Store Manager
Dollar General
01.2022 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Target Security Specialist
Target, Inc.
07.2021 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
Product Stock
Giant Eagle Inc.
01.2015 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Intern
Alcohol, Tobacco, Firearms & Explosives
01.2021 - 05.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Medication Technician
Juniper Village at Forest Hills
12.2017 - 01.2019
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Education
Bachelor of Arts - Criminal Justice
California University of Pennsylvania
California, PA05-2021
Skills
- Case management
- Client assessment
- Crisis intervention
- Documentation standards
Accomplishments
California University of Pennsylvania - obtained Sir Rober Peel Award for academic excellence.
Timeline
Intake Caseworker
Children, Youth & Families - Allegheny County
02.2024 - Current
Background Investigator
Anasec Inc.
09.2022 - 01.2024
Assistant Store Manager
Dollar General
01.2022 - 09.2022
Target Security Specialist
Target, Inc.
07.2021 - 01.2022
Intern
Alcohol, Tobacco, Firearms & Explosives
01.2021 - 05.2021
Medication Technician
Juniper Village at Forest Hills
12.2017 - 01.2019
Product Stock
Giant Eagle Inc.
01.2015 - 06.2021
Bachelor of Arts - Criminal Justice
California University of Pennsylvania
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