Dylan Ernst
Rome,NY
Summary
Motivated and results-oriented professional with a strong background in customer service, operations, and team collaboration. Demonstrated success at Tony’s Pizzeria & Deli in enhancing customer satisfaction, managing transactions, and resolving issues efficiently. Skilled in communication, problem-solving, and process improvement, with a commitment to continuous growth and high-quality performance. Known for adaptability, a strong work ethic, and a proactive approach to achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Pizza Delivery Driver
Tony's Pizzeria & Deli
06.2021 - 04.2025
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Basketball Camp Counselor
SUNY Polytechnic Institute
06.2023 - 06.2024
- Supervised and mentored junior counselors, fostering their professional development within the field of sports coaching and youth leadership.
- Maintained accurate records of camper progress, tracking improvements in skill level throughout the duration of the camp session.
- Contributed to a positive camp culture by consistently demonstrating enthusiasm, professionalism, and dedication to camper growth and development.
- Developed strong relationships with campers and parents, fostering a positive and supportive environment for all participants.
Education
Bachelor of Science - Business Administration
SUNY Polytechnic Institute
Utica, NY05-2025
Skills
- Customer service
- Money handling
- Strong memory retention
- Business management
- Critical thinking abilities
- Complaint management
- Adaptable learner
- Time management
Timeline
Basketball Camp Counselor
SUNY Polytechnic Institute
06.2023 - 06.2024
Pizza Delivery Driver
Tony's Pizzeria & Deli
06.2021 - 04.2025
Bachelor of Science - Business Administration
SUNY Polytechnic Institute
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