Experienced and dedicated professional with a successful background in both exceptional customer service and correctional security. Skilled in providing a positive shopping experience for diverse customers through extensive product knowledge and efficient complaint resolution. Adept at achieving sales targets through upselling and cross-selling. In the correctional sector, demonstrated proficiency in maintaining security and order, conducting thorough searches, and effectively managing potential crises. Excelled in escorting detainees to courtrooms, ensuring their safety and adhering to stringent security protocols. Committed to upholding professionalism, ethics, and promoting a secure and respectful environment.