Dylan Erskine
Mascotte,FL
Summary
Experienced and dedicated professional with a successful background in both exceptional customer service and correctional security. Skilled in providing a positive shopping experience for diverse customers through extensive product knowledge and efficient complaint resolution. Adept at achieving sales targets through upselling and cross-selling. In the correctional sector, demonstrated proficiency in maintaining security and order, conducting thorough searches, and effectively managing potential crises. Excelled in escorting detainees to courtrooms, ensuring their safety and adhering to stringent security protocols. Committed to upholding professionalism, ethics, and promoting a secure and respectful environment.
Overview
7
7
years of professional experience
Work History
Electronic Monitoring Specialist
SMA Healthcare
Daytona Beach, FL
09.2024 - Current
- Assists in supervising and maintaining the electronic monitoring and work release and assists in securing employment for the inmates.
- Installs the electronic monitoring anklets on all inmates assigned to paid employment and/or center work assignments.
- Tracks the need for equipment replacement and reports stolen, missing, or severely damaged equipment to the Bureau of Classification Management, including the equipment serial number, type of equipment, and location, if known.
- Notifies the monitoring center or updates the database of each inmate's electronic monitoring connection, disconnection, or change in work schedule.
- Reviews the location data (tracking points) of all inmates on electronic monitoring, and refreshes points as needed to confirm compliance with all rules, zones, and curfews by comparing the tracking points daily with the inmates’ approved daily schedule. Develops, inputs, and updates schedules, incorporating adequate time allowances for the inmates' travel to and from approved, scheduled activities away from Reality House.
- Completes progress notes on all inmates.
- Conducts periodic work site and home checks on inmates participating in work release and electronic monitoring.
- Recognizes violations immediately in the supervision process.
- Responds to alerts.
- Analyzes data location points to identify specific patterns of movement and frequently visited locations, which may warrant further investigation. Teaches inmates how the equipment works.
- Maintains equipment, inventory, and product replacement.
- Responds immediately when issues arise concerning the person served.
- Maintains files for persons served, and accurately documents all services rendered..
- Completes all required reports on schedule.
- Participates, when required, in case conferences, weekly Supported Employment meetings, and training programs.
Detention Deputy
Hardin County Detention Center
Savannah, TN
04.2021 - 06.2023
- Proficiently managed the safe and secure movement of detainees to and from courtrooms, ensuring their physical well-being and maintaining a controlled environment
- Exhibited strong communication and interpersonal skills while interacting with detainees, court personnel, and other law enforcement officials during the escort process
- Implemented appropriate restraint techniques and security protocols to prevent escape or disruption during court appearances
- Coordinated closely with court staff and judicial personnel to ensure timely and efficient processing of detainees for their scheduled court hearings
- Demonstrated a high level of professionalism and composure when handling potential conflicts or challenging situations during court proceedings
- Maintained accurate documentation of all escort activities, including court appearances, transportation logs, and relevant detainee information
- Collaborated with fellow jail detention deputies to ensure smooth and well-coordinated operations within the correctional facility and during court transfers
- Participated in ongoing training and development programs to enhance knowledge of security procedures and best practices for court escorts
- Upheld the policies and regulations of the detention facility, adhering to legal and ethical standards while providing custodial care to detainees
Corrections Officer
CoreCivic
Clifton, TN
04.2020 - 04.2021
- Dedicated and experienced correctional officer working with both private corrections and the Tennessee Department of Corrections
- Proficient in maintaining security and order within prisons, ensuring the safety and well-being of inmates, staff, and visitors
- Skilled in conducting thorough searches and inspections to prevent the introduction of contraband items into the facility
- Demonstrated ability to effectively manage and deescalate potentially volatile situations, utilizing crisis intervention and conflict resolution techniques
- Expertise in enforcing rules, regulations, and facility policies to maintain a secure and controlled environment
- Proficient in performing inmate headcounts, security checks, and monitoring surveillance systems to prevent escapes and maintain facility integrity
- Trained in emergency response procedures, including CPR and first aid, to provide immediate assistance in medical or crisis situations
- Knowledgeable in the use of defensive tactics and proper restraint techniques to manage unruly or aggressive inmates safely
- Experienced in collaborating with fellow correctional officers and staff to maintain open lines of communication and ensure a cohesive team environment
- Proven ability to document incidents, write incident reports, and maintain accurate records of inmate behavior and activities
- Committed to upholding professional ethics and promoting a respectful and humane approach to inmate rehabilitation
Customer Service Associate
Walmart
Savannah, TN
03.2019 - 03.2020
- Provided exceptional customer service to a diverse clientele, ensuring a positive shopping experience for all customers
- Demonstrated strong product knowledge to assist customers in finding the right products and answering inquiries about product features and benefits
- Handled customer complaints and concerns professionally and efficiently, resolving issues to the satisfaction of the customer
- Actively contributed to achieving sales targets and store goals through upselling and cross-selling relevant products to customers
- Proficiently operated point-of-sale (POS) systems and handled cash register operations with minimal discrepancies
- Assisted with inventory management, restocking shelves, and maintaining a neat and organized store appearance
- Engaged in team-oriented tasks, supporting fellow associates and collaborating to improve overall store efficiency
- Actively participated in customer service training sessions, staying updated on company policies, procedures, and promotions
- Uphold Walmart's high standards of cleanliness and safety throughout the store, ensuring a pleasant and secure shopping environment
Trim Carpenter
Clayton Mobile Homes
Savannah, TN
06.2018 - 02.2019
- Skilled and experienced trim carpenter with expertise in crafting and installing precision woodwork and finishings
- Demonstrated ability to work with various types of wood, including hardwoods and softwoods, and adept at using a wide range of carpentry tools and equipment
- Expertise in measuring, cutting, shaping, and assembling trim components, such as baseboards, crown molding, wainscoting, and window casings
- Proven track record of delivering high-quality and aesthetically pleasing trim work, meeting, and often exceeding client expectations
- Skilled in utilizing various finishing techniques, such as staining, painting, and varnishing, to achieve a polished and refined appearance for completed trim projects
- Strong attention to detail, ensuring precise fitting of trim elements and seamless integration with other architectural features
- Ability to effectively collaborate with contractors, architects, and clients to discuss project requirements, suggest design improvements, and ensure project goals are met on time and within budget
- Adherence to safety guidelines and regulations, maintaining a clean and organized work environment to minimize hazards and potential accidents
- Excellent problem-solving skills to address on-site challenges and modifications while maintaining the integrity of the overall design
- Exceptional communication and teamwork abilities, fostering positive working relationships with colleagues and clients to deliver outstanding results
Education
Certified Correctional Officer -
Tennessee Correctional Institute
Nashville, TN01.2021
Highschool Diploma -
Hardin County High School
Savannah, TN01.2018
Skills
- Exceptional Customer Service
- Product Knowledge
- Complaint Resolution
- Inventory Management
- Team Collaboration
- Correctional Security
- Crisis Intervention
- Communication Skills
- Critical Thinking
- Problem Solving
Timeline
Electronic Monitoring Specialist
SMA Healthcare
09.2024 - Current
Detention Deputy
Hardin County Detention Center
04.2021 - 06.2023
Corrections Officer
CoreCivic
04.2020 - 04.2021
Customer Service Associate
Walmart
03.2019 - 03.2020
Trim Carpenter
Clayton Mobile Homes
06.2018 - 02.2019
Certified Correctional Officer -
Tennessee Correctional Institute
Highschool Diploma -
Hardin County High School
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