Dylan Farrokhsiar
Lomita,CA
Summary
Store Leader and Wholesale Ambassador at Faherty Brand in Manhattan Beach, CA. Experienced in inventory management, order fulfillment, team leadership, and customer experience.
Overview
5
5
years of professional experience
Work History
Store Leader + Wholesale Ambassador
Faherty Brand
Manhattan Beach, CA
09.2023 - Current
- Maintained store operations by following policies and procedures, and completed reports.
- Drove the store sales up 5% compared to last year.
- Resolved customer service issues to ensure customer satisfaction.
- Hired, trained, and evaluated personnel; addressed employee concerns, and grievances.
- Provided feedback on the performance of staff members through regular appraisals.
- Prepared weekly and monthly reports on sales trends, competitor activities.
- Trained new sales team members, and motivated exceptional performance.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Managed a team of eight employees.
- Planned store layout according to merchandising principles and best practices.
Operations Lead
Faherty Brand
Manhattan Beach, CA
11.2022 - 09.2023
- Serve as a leader to the team and empower them to provide exceptional customer service.
- Utilize incoming shipment reports to strategize best practices to receive inventory promptly and accurately.
- Analyze key business metrics to identify performance improvement opportunities.
- Own all Back of House duties including inventory accuracy, receiving product shipment, performing inventory audits, finding and resolving discrepancies, and conducting product transfers.
- Create replenishment reports for allocations team.
- Complete in-Store Fulfillment using Omni Channel.
Operations Coordinator
Outerknown
Culver City, CA
03.2021 - 09.2022
- Worked together with the Director Operations, Wholesale Allocations manager and Accounting department in day-to-day tasks.
- Managed transferring over thousands of units regularly to 10+ locations, making sure the correct amount of units have been shipped and received.
- Managed relationships with Factor to ensure data passes correctly, in a timely manner, and followed up on any inquiries.
- Invoiced all of Outerknown's wholesale clients in a timely and accurate manner.
- Collecting data and reports to maintain accurate inventory warehouse count.
- Processed Return Authorizations for all wholesale clients.
- Ordered entry and fulfillment.
- Managed inventory for all retail locations.
Keyholder
Outerknown
El Segundo, CA
11.2020 - 03.2021
- Helped open and build Outerknown's first brick and mortar location.
- Began in an associate position and was promptly promoted to Keyholder role.
- Assisted customers, answered questions, and resolved problems to ensure highest standard of customer service.
- Exhibited knowledge of POS systems, Shipstation, and Shopify.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Handled cash management while opening and closing the store .
- Worked a hybrid schedule as a retail employee while assisting operations and wholesale.
Education
Bachelor of Arts - Music Industry Studies
Cal Poly Pomona
Pomona, CAAssociate of Arts - Humanities
El Camino College
Torrance, CASkills
- Proficiency in Excel
- Extensive knowledge in FulCircle
- Shopify
- Customer relationship management and sales
- Team Management
- Quick learner
- Hard worker
- Problem Solver
- Time management skills
- Communicative
- Team-oriented
- Omni-channel
Timeline
Store Leader + Wholesale Ambassador
Faherty Brand
09.2023 - Current
Operations Lead
Faherty Brand
11.2022 - 09.2023
Operations Coordinator
Outerknown
03.2021 - 09.2022
Keyholder
Outerknown
11.2020 - 03.2021
Bachelor of Arts - Music Industry Studies
Cal Poly Pomona
Associate of Arts - Humanities
El Camino College