Dylan Farrokhsiar
Lomita,USA
Summary
Experienced Store Leader and a Wholesale ambassador at Faherty Brand in Manhattan Beach, CA. Demonstrated expertise in inventory management, order fulfillment, team leadership, and delivering exceptional customer experiences. Skilled at optimizing store operations to drive sales and consistently surpass targets. Proven track record of building and motivating high-performing teams, fostering a positive work environment that promotes collaboration and productivity. Committed to providing top-notch service and creating memorable shopping experiences for customers.
Overview
5
5
years of professional experience
Work History
Store Leader + Wholesale Ambassador
Faherty Brand
09.2023 - Current
- Maintained store operations by following policies and procedures, and completed reports
- Drove the store sales up 5% compared to last year
- Resolved customer service issues to ensure customer satisfaction
- Hired, trained, and evaluated personnel; addressed employee concerns, and grievances
- Provided feedback on the performance of staff members through regular appraisals
- Prepared weekly and monthly reports on sales trends, competitor activities
- Trained new sales team members, and motivated exceptional performance
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions
- Managed a team of eight employees
- Planned store layout according to merchandising principles and best practices
Operations Lead
Faherty Brand
11.2022 - 09.2023
- Serve as a leader to the team and empower them to provide exceptional customer service
- Utilize incoming shipment reports to strategize best practices to receive inventory promptly and accurately
- Analyze key business metrics to identify performance improvement opportunities
- Own all Back of House duties including inventory accuracy, receiving product shipment, performing inventory audits, finding and resolving discrepancies, and conducting product transfers
- Create replenishment reports for allocations team
- Complete in-Store Fulfillment using Omni Channel
Operations Coordinator
Outerknown
03.2021 - 09.2022
- Worked together with the Director Operations, Wholesale Allocations manager and Accounting department in day-to-day tasks
- Managed transferring over thousands of units regularly to 10+ locations, making sure the correct amount of units have been shipped and received
- Managed relationships with Factor to ensure data passes correctly, in a timely manner, and followed up on any inquiries
- Invoiced all of Outerknown's wholesale clients in a timely and accurate manner
- Collecting data and reports to maintain accurate inventory warehouse count
- Processed Return Authorizations for all wholesale clients
- Ordered entry and fulfillment
- Managed inventory for all retail locations
Keyholder
Outerknown
11.2020 - 03.2021
- Helped open and build Outerknown's first brick and mortar location
- Began in an associate position and was promptly promoted to Keyholder role
- Assisted customers, answered questions, and resolved problems to ensure highest standard of customer service
- Exhibited knowledge of POS systems, Shipstation, and Shopify
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Handled cash management while opening and closing the store
- Worked a hybrid schedule as a retail employee while assisting operations and wholesale
Education
Bachelor of Arts - Music Industry Studies
Cal Poly Pomona
Pomona, CAAssociate of Arts - Humanities
El Camino College
Torrance, CASkills
- Strong capabilities in Excel analysis
- Experience with FulCircle software
- Shopify & NewStore Management
- Sales strategy and customer management
- Team leadership
- Dedicated professional
- Problem Solver
- Time management skills
- Team-oriented
- Omni-channel
- Retail store operations
- Promotions planning
- Visual merchandising expertise
Timeline
Store Leader + Wholesale Ambassador
Faherty Brand
09.2023 - Current
Operations Lead
Faherty Brand
11.2022 - 09.2023
Operations Coordinator
Outerknown
03.2021 - 09.2022
Keyholder
Outerknown
11.2020 - 03.2021
Associate of Arts - Humanities
El Camino College
Bachelor of Arts - Music Industry Studies
Cal Poly Pomona
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