Dylan Frajerman
Ellicott City,MD
Summary
Dynamic Manager skilled in operations management, customer engagement, and team leadership. Proven ability to develop strong relationships and foster collaboration, driving improvements in service quality and team performance. Results-oriented professional with a rich background in customer service and sales. Adept at understanding customer needs and resolving issues swiftly, contributing to enhanced customer satisfaction and loyalty. Detail-oriented individual with expertise in technical software and effective communication. Experience in coaching and managing operations, focused on achieving operational excellence and fostering teamwork.
Overview
3
3
years of professional experience
Work History
Manager
The Fractured Prune
06.2024 - Current
- Led a team, managed store operations, and handled customer service.
- Developed leadership, communication, and problem-solving skills.
Temporary Sales Representative
Ivystone
Ellicott City, MD
01.2023 - 01.2025
- Developed strong relationships with customers to understand their needs.
- Assisted customers in selecting products that meet their requirements.
- Demonstrated product features and benefits to enhance customer engagement.
- Processed customer orders accurately and efficiently in the sales system.
Youth Soccer Coach
Soccer Association of Columbia
- Coached 5-year-old children in soccer, emphasizing teamwork, strategy, and skill development.
- Developed practice plans tailored to youth skill levels and team goals.
- Instructed players on fundamental soccer techniques and game strategies.
Education
Bachelor of Science - Computer Science
University of Delaware
Newark, DE05.2027
Skills
- C
- Time management
- Effective communication
- Project management
- C
- C#
- R
- JavaScript
- TypeScript
- HTML
- CSS
- Python
- ARM
- X86
- Wireshark
- Radare2
- Linux
- Windows
- TCP/UDP port manipulation
Additional Information
Passionate about cybersecurity, ethical hacking, and technological advancements to improve security., Strong problem-solving mindset, with a background in both technical and leadership roles.
Extracurricular Activities
Computer Science Club, Still confirming the exact name Athletics, Lifelong participation in sports, contributing to teamwork and strategic thinking.
Competitions
Capture The Flag (CTF), Participated in small-scale CTFs during Secure Software Development course, solving challenges related to reverse engineering, cryptography, and web security.
Cyber Security Projects
Windows Firewall Exploitation Script, Designed a Windows shell script to manipulate firewall settings and stress UDP/TCP ports in Destiny 2, demonstrating knowledge of network security and exploitation techniques., Explored network vulnerabilities and traffic analysis to identify potential exploits., https://github.com/dummyrock/netLimiter4.5
Affiliations
- Member of the Beta Theta Pi Fraternity
- Member of a local jiu jitsu team
- Member of Society for Professional Computing
Accomplishments
- Deans list
Timeline
Manager
The Fractured Prune
06.2024 - Current
Temporary Sales Representative
Ivystone
01.2023 - 01.2025
Youth Soccer Coach
Soccer Association of Columbia
Bachelor of Science - Computer Science
University of Delaware
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