Dylan Galiano
Fairfax,VA
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon
Fairfax, VA
11.2023 - Current
- Transported and safely delivered items to prevent damage or loss.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Received daily delivery instructions and route assignments from dispatch.
- Assisted warehouse personnel in packing orders when necessary.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Assist other delivery drivers when needed.
Uber Partner
Uber Eats
Fairfax, VA
08.2023 - Current
- Clean driving record
- Managed customer complaints professionally and courteously.
- Maintained valid driver's license at all times according to state regulations.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Followed regular schedule of pickups for individual customers and groups.
- Followed safety rules to keep clean driving record with no accidents or incidents.
BEHAVIORAL TECHNICIAN
Victoria Transcultural Clinical Center
Fairfax
10.2022 - Current
- Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Encouraged patients to discuss experiences in group and individual settings
- Collaborated closely with treatment team to appropriately coordinate client care services
- Educated patients and families on mental health topics.
PRO DESK ASSOCIATE
Home Depot
Fairfax
02.2022 - 10.2022
- My Main role is to make phone sales where contractors gather materials and items for their own work project, I called the phone number the contractors give on whoever is purchasing the item to let them know how they're willing to paid for the project materials
- Helping customers find good quote for their job or personal project and surely recommending them what materials are suitable and right for the work
- Built immediate rapport with clients through friendly and engaging conversation
- Consistently exceeded weekly and monthly sales goals
- Asked relevant leading questions to understand customer needs
- Extended customer subscriptions, offering discounts and promotions to facilitate high customer retention rates.
TEAM MEMBER
Noodles & Company
11.2020 - 05.2021
- As a Rehire employer at Noodles & Company, I've work at a different location for 8 months
- Arrived on time for shifts and adhered to company dress code guidelines
- Communicated effectively with customers, supervisors, and team members
- Trained new team members on company policies and procedures.
TEAM MEMBER
Noodles & Company
Fairfax
04.2019 - 03.2020
- Every time I closed the store my duties are always to mop the floor, close the drinking station, clean the public bathrooms, wipe down the tables and seats, sweep the floor and count the drawer box
- During the morning shifts I would clean the windows and sanitize the front desk
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Communicated effectively with customers, supervisors, and team members
- Counted money in cash drawers and communicated correct amounts to supervisors for reports
- Trained new team members on company policies and procedures.
Education
A.A.S IN BUSINESS MANAGEMENT CANDIDATE -
Northern Virginia Community College
05.2024
HIGH SCHOOL DIPLOMA -
Oakton High School
06.2020
COMPLETED COURSEWORK TOWARDS ASSOCIATE Applied IN SCIENCE -
Skills
- Motivating Clients
- Educational strategies
- Safety Behaviors
- Time Management
- Account Management
- Spanish Level: Intermediate
- Vehicle Maintenance
- Package Scanning
- Dispatch Communication
- GPS Navigation
- Clean Driving Record
Personal Objective
Proven ability to collaborate with treatment teams and maintain positive staff relationships. Strong customer service and time management skills. Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude.
Timeline
Delivery Driver
Amazon
11.2023 - Current
Uber Partner
Uber Eats
08.2023 - Current
BEHAVIORAL TECHNICIAN
Victoria Transcultural Clinical Center
10.2022 - Current
PRO DESK ASSOCIATE
Home Depot
02.2022 - 10.2022
TEAM MEMBER
Noodles & Company
11.2020 - 05.2021
TEAM MEMBER
Noodles & Company
04.2019 - 03.2020
A.A.S IN BUSINESS MANAGEMENT CANDIDATE -
Northern Virginia Community College
HIGH SCHOOL DIPLOMA -
Oakton High School