Dylan Galvan
Hockley,TX
Summary
Personable and adaptable professional with a positive attitude and foundational knowledge of insurance policies and regulations. Strong communication and customer service skills facilitate rapport building and effective resolution of client needs. Demonstrates efficiency and a process-focused approach to tasks, consistently delivering quality results. Well-equipped to add value in an insurance role through a proven ability to manage responsibilities with accuracy and professionalism.
Overview
4
4
years of professional experience
Work History
Commercial Trucking/Auto Insurance Agent IV
Geico
Katy, TX
11.2024 - Current
- Demonstrated strong communication and problem-solving skills when assisting clients with time-sensitive requests.
- Provided proactive solutions to retain customers and improve overall satisfaction.
- Coordinated with underwriting and other departments to resolve complex customer issues quickly and effectively.
- Assisted business owners and trucking clients with policy servicing, including coverage updates, vehicle additions, driver changes, and documentation requests.
- Handled inbound and outbound calls while maintaining professionalism and empathy in fast-paced service environments.
- Assisted customers in selecting appropriate auto insurance coverage based on individual needs and preferences.
Operations Manager
Chick-fil-A
Katy
01.2022 - 01.2024
- Trained new employees on operational protocols, ensuring compliance with safety standards.
- Collaborated with cross-functional teams to resolve operational challenges effectively.
- Developed standard operating procedures to streamline processes across various departments.
- Managed daily operations to ensure efficiency and adherence to company policies.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
PAETOW E. HIGHSCHOOL
Katy, TX05-2021
Skills
- Goal oriented
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Relationship building
- Data entry
- Conflict resolution
- Professionalism
Websites
Timeline
Commercial Trucking/Auto Insurance Agent IV
Geico
11.2024 - Current
Operations Manager
Chick-fil-A
01.2022 - 01.2024
High School Diploma -
PAETOW E. HIGHSCHOOL