Dylan Gonsalves-DeSerre
Glendale,WI
Summary
Dynamic parts manager with numerous years of experience in optimizing operations and enhancing customer satisfaction within the automotive parts industry. Expertise in inventory control and parts management that drives efficient workflows and strengthens supplier relationships. Adept at fostering team collaboration to support service technicians and meet customer needs effectively. A commitment to quality assurance and problem-solving ensures high standards in service delivery, positioning for impactful contributions in the desired role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Parts Manager
Russ Darrow Automotive Group
06.2025 - Current
- Managed inventory levels to ensure optimal stock availability and minimize excess waste.
- Oversaw daily operations of parts department, improving workflow efficiency and customer service response times.
- Trained and mentored team members on product knowledge and best practices for customer interactions.
- Developed relationships with suppliers to negotiate favorable terms and improve product sourcing strategies.
- Collaborated with sales team to develop targeted marketing campaigns, boosting product visibility and sales revenue.
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
Parts Specialist/Parts Driver
Russ Darrow Automotive Group
03.2023 - 06.2025
- Acquired accounting skills and sold parts to customers, branches, and other dealerships, while turning a beneficial profit for the company.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
Lifeguard/Pool Attendant
Holiday Inn Suites
08.2024 - 01.2025
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Examined recreational equipment for signs of damage or potential safety risks and performed regular cleaning.
- Responded quickly to medical emergencies in the pool area.
Machine Operator/Driver
United Mailing Services (UMS)
11.2021 - 02.2023
- Operated and upheld quality standards of a metering mail machine, a mail sorting machine, and a champ machine.
- Ensured that safety guidelines are followed at all times while operating machinery.
- Delivered a large array of customers' mail, while also providing a friendly face and voice to interact with customers on a daily basis.
Education
High School Diploma -
West Allis Central High School
West Allis, WI06.2022
Skills
- Machinery operations
- Parts documentation
- Customer service-oriented
- Problem-solving skills
- Teamwork and collaboration
- Computer skills
- Verbal and written communication
- Efficient multitasking
- Attention to detail
- Strong work ethic
Accomplishments
- Darrow Pride Award 2024
Certification
- CPR Certification since May 2024
Timeline
Parts Manager
Russ Darrow Automotive Group
06.2025 - Current
Lifeguard/Pool Attendant
Holiday Inn Suites
08.2024 - 01.2025
Parts Specialist/Parts Driver
Russ Darrow Automotive Group
03.2023 - 06.2025
Machine Operator/Driver
United Mailing Services (UMS)
11.2021 - 02.2023
High School Diploma -
West Allis Central High School