Aaron Borges Diaz
Utica,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Advanced Auto Parts. Skilled in vehicle operations and delivering exceptional customer service, I excel in improving operational efficiency and fostering customer loyalty. My leadership at Mavis Discount Tires led to a significant increase in repeat business, showcasing my ability to mentor staff and manage high-quality service standards. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
4
4
years of professional experience
Work History
Parts Counter Sales Person
Advanced Auto Parts
08.2023 - Current
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
Assistant Manager
Mavis Discount Tires
08.2021 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Machine Operator
ConMed
12.2020 - 07.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Education
GED -
University of The State of New York
05.2011
Skills
Customer Service
Improving customer satisfaction
Vehicle operations knowledge
Product Demonstration
Machinery Operations
Safety Compliance
Machine Maintenance
Machinery Cleaning
Equipment Inspection
Goal Setting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parts Counter Sales Person
Advanced Auto Parts
08.2023 - Current
Assistant Manager
Mavis Discount Tires
08.2021 - 09.2023
Machine Operator
ConMed
12.2020 - 07.2021
GED -
University of The State of New York